I’m sure you received training in how to access customer accounts. If someone gave you their account information and you see they have millions of dollars in their account and they hand you a note to withdraw 12k discretely, your crisis training need not apply. That’s common sense man.I used to be a banker, and anyone who's worked in a bank at any level from teller up to branch manager, goes through CONSTANT training about robberies.
Do you want to know what the most common form of bank robbery is nowadays?
Someone passing a note to a teller asking them to discreetly withdraw large sum of money and not alert anyone else around.