I'm in IT Management. I started out doing tech support at an ISP.
IT Certifications and Careers (Official Discussion Thread)
- Thread starter fendi_mane
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I'm in IT Management. I started out doing tech support at an ISP.
Depends on company...roles could be very similar. Typically, help desk is over the phone while desktop is in person. Most people will disagree but there's more room for growth in help desk than desktop support. Most people in desktop support never leave.
how did you stay at your ISP
I left after a year.
Ok appreciate it breh I'm trying to get as much insight into IT as much as I can
Than what makes Helpdesk any different than Tech Support at a ISP/Cable Company?
It was my understanding that help desk was internal (for the company) and tech support was external (for the customer). I'm not an IT breh so I could be wrong.
Kind of though help desks generally have much wider scopes supporting standard IT systems (email, OS'es, VPN, etc.) where I consider tech support to be supporting a line of specific product/s. There can be some overlap though....
G-Zeus
G-Zeus Chrystler...the brehsident
helpdesk is usually first point of contact..but all and all tech support IS part of helpdesk.. its just that helpdesk is usually the person you open the troubleshooting ticket with.. and from thre it will escalate to the right tech support...and that tech support will escalate to its expert if he needs assistance...
heldesk is usually referred to as level 1 support..
tech support is level 2
and further support is level 3 (tech's support' escalation point)
in certain ISP you have level 1.5 tech support.. these are people you contact directly that have a certain level of access to try and fix the problem. they dont just open tickets.
Asking again
Mike Myers A + book + Professor Messer study guide pdf which someone posted for free in this section. Both have video playlist, too.
All you need.
Depending on your current knowledge and how fast you read the material, it could take a month up to 6 months.
Helpdesk is what most of these guys start off doing unless you have a degree, prior experience, or more specialized certs.
My nikka. I was looking at Helpdesk salaries and the starting is lower than I make now but I’m trying to get my foot in the door in IT so I might make the sacrifice. Someone on here hooked me up with a QA connect that is the fastest way into IT and you don’t really gotta know much technical shyt. So I’m just weighing options. Appreciate it.
kevthesureshot
All Star
In 2018, I'll take the 902 to get my a+ and start applying for level 1 jobs. My only problem is how much will I be able to sacrifice for that 1st gig, cause odds are it might not pay much or be full time.
Afterthat, I'm still lost on what direction to go in after that with the certs, but
to everyone for sharing their journey on here, it's been a big inspiration.
Afterthat, I'm still lost on what direction to go in after that with the certs, but
to everyone for sharing their journey on here, it's been a big inspiration.
CompTIA Introduces Stackable Certifications
New credentials recognize commitment to career growth
NEWS PROVIDED BY
CompTIA
Dec 20, 2017, 10:22 ET
DOWNERS GROVE, Ill., Dec. 20, 2017/PRNewswire-USNewswire/ -- CompTIA, the leading provider of vendor-neutral skills certifications for information technology (IT) professionals around the world, today launched a major expansion of its credentialing program with the introduction of CompTIA Stackable Certifications.
More than 145,000 IT professionals who have attained more than one CompTIA certification were notified today that they've earned a CompTIA Stackable Certification, recognizing their deep expertise and strong commitment to continuous professional development and growth.
"The technology professionals who've earned CompTIA Stackable Certifications have done so by passing rigorous exams developed by the industry to validate the technical and business skills that are in the highest demand in today's economy," said Todd Thibodeaux, president and CEO, CompTIA.
CompTIA Stackable Certifications are aligned across two pathways that serve as the foundation for any IT career: infrastructure and cybersecurity.
"More so than any other certifying body, CompTIA makes extensive use of performance-based questions and simulations in its exams," said James Stanger, CompTIA's chief technology evangelist. "These simulations accurately reflect the real-world scenarios IT pros face daily, requiring test-takers to demonstrate skills in networking, cybersecurity and other areas under the pressure of a timed test."
CompTIA certified IT professionals are eligible for a variety of stackable certifications. For example:
- CompTIA A+ and CompTIA Network+ = CompTIA IT Operations Specialist
- CompTIA A+ and CompTIA Linux+ = CompTIA Systems Support Specialist
- CompTIA Network+ and CompTIA Server+ = CompTIA Network Infrastructure Professional
- CompTIA Network+ and CompTIA Cloud+ = CompTIA Cloud Administration Professional
- CompTIA A+, CompTIA Network+ and CompTIA Security+ = CompTIA Secure Infrastructure Associate
- CompTIA Security + and CompTIA Cybersecurity Analyst = CompTIA Security Analytics Specialist
- CompTIA Security+, CompTIA Cybersecurity Analyst and CompTIA Advanced Security Practitioner = CompTIA Security Analytics Expert
CompTIA Stackable Certifications require active CE certifications. Holders of "good-for-life" certifications may earn stackable certifications by re-certifying and validating that their skills are up to date. The complete list of CompTIA Stackable Certifications and eligibility requirements are available at http://certification.comptia.org/certifications/which-certification/stackable-certifications. Certification holders can log into their CompTIA certification account to review the status of their credentials.
CompTIA is the global leader in vendor-neutral technical certifications for IT professionals in skills ranging from IT support and networking, to cybersecurity and cloud computing. CompTIA has awarded more than two million certifications to technology professionals around the world. Operating in more than 100 countries, CompTIA works closely with its 3,000 academic, training and content partners to ensure students and professionals have the tools they need to enter and excel in the tech workforce.
Contact:
Steven Ostrowski
CompTIA
sostrowski@comptia.org
630-678-8468
SOURCE CompTIA
Related Links
http://www.comptia.org
Does it automatically go into effect since I already have my A+, Network+, & Security+?