IT Certifications and Careers (Official Discussion Thread)

[semicko82]

Quick update on my end, market is trash, can’t even get a help desk interview. My networking game getting a lil better tho, made a few connections that might be able to get me a position somewhere. Also connected with a friend of a friend that will let me shadow him. Anyone else out there struggling to find something that’s entry level? Lemme get back to these labs tryhackme.

Yes
I getting rejected from internships and low paying jobs.

I'm honestly thinking about going into another career field.

I'm almost done with my degree at WGU (majoring in Information Technology),so after that I might see what else is out there

 

[semicko82]

Yes
I getting rejected from internships and low paying jobs.

I'm honestly thinking about going into another career field.

I'm almost done with my degree at WGU (majoring in Information Technology),so after that I might see what else is out there

I got an offer for an entry level contract position. I have to interview of course, but it's looking good that I'll get the position.

The pay sucks, but everyone has to start somewhere

 

[blackgentlemenvoice]

so can i get an honest assessment of entry level job requirements for helpdesk?

i'm trying to get my foot in the door when i received A+ next month but what ALOT of these jobs are asking for is crazy for basic ticket work.

any agencies you guys recommend

 

[Formerly Black Trash]

so can i get an honest assessment of entry level job requirements for helpdesk?

i'm trying to get my foot in the door when i received A+ next month but what ALOT of these jobs are asking for is crazy for basic ticket work.

any agencies you guys recommend

Be able to breathe and sit at a desk

Not kidding

You'll do more if you're at a msp support desk

 

[Formerly Black Trash]

I need to change course
I was going work on my CCNP as I'm currently in a NOC but I don't see many Network Engineer jobs

I can get a cloud cert but even if I get the entry level one, what job will that get me?

My coworker is at the same MSP making a lot more than me, at 75k but hates it

I'm tired of being broke bruhs

 

[Adonai]

so can i get an honest assessment of entry level job requirements for helpdesk?

i'm trying to get my foot in the door when i received A+ next month but what ALOT of these jobs are asking for is crazy for basic ticket work.

any agencies you guys recommend

Helpdesk is more people skills then tech skills. Like majority of Tier 1 incidents are pretty easy fixes: like password resets, docking station power cycling, and general application issues that are well known. You may occasionally see a curveball like the CrowdStrike fiasco or other one-off bugs but it you're at a large org hopefully there is a Tier 2 that can help you.

But all this stuff can be learned. If you're a person that can't hold a conversation with people, then godspeed. When I started in I.T around 2017 I came from retail sales (Best Buy/Geeksquad) so I had the social skills down pack and while I had no certs, I held myself in an interview well. At my last job they hired of bunch of dudes who had the trifecta (A+, Net+, Sec+) but man they were some of the most awkward/condescending people in the world.

Like I had people calling my line because they didn't want to work with the Tier 1 team we had because many of them were socially inept. Some of them still message me on LinkedIn to this day begging for me to come back that but that ship has sailed. I really push the social part because people will be calling you because shyt is broken and it's hindering their ability to work. De-escalation is key here because they're going to be mad, not at you but the technology so you will run into a lot of jerks but after you build that rapport and word spreads about you, they'll be relieved that you picked up that call.

 

[blackgentlemenvoice]

Helpdesk is more people skills then tech skills. Like majority of Tier 1 incidents are pretty easy fixes: like password resets, docking station power cycling, and general application issues that are well known. You may occasionally see a curveball like the CrowdStrike fiasco or other one-off bugs but it you're at a large org hopefully there is a Tier 2 that can help you.

But all this stuff can be learned. If you're a person that can't hold a conversation with people, then godspeed. When I started in I.T around 2017 I came from retail sales (Best Buy/Geeksquad) so I had the social skills down pack and while I had no certs, I held myself in an interview well. At my last job they hired of bunch of dudes who had the trifecta (A+, Net+, Sec+) but man they were some of the most awkward/condescending people in the world.

Like I had people calling my line because they didn't want to work with the Tier 1 team we had because many of them were socially inept. Some of them still message me on LinkedIn to this day begging for me to come back that but that ship has sailed. I really push the social part because people will be calling you because shyt is broken and it's hindering their ability to work. De-escalation is key here because they're going to be mad, not at you but the technology so you will run into a lot of jerks but after you build that rapport and word spreads about you, they'll be relieved that you picked up that call.

Thank you annd i definitely understand that i have years of customer service experience but looking at these helpdesk requirements for these jobs is dishearting. They almost want us to have a 4 year degree, multiple certs and im seeing alot of random SQL and other random requirements.

 

[Formerly Black Trash]

It feels like a bad job market

 

[semicko82]

It feels like a bad job market

Where are you located

 

[Formerly Black Trash]

Where are you located

Detroit

 

[semicko82]

Detroit

Wow I'm surprised the job market is bad in Detroit

 

[Adonai]

Thank you annd i definitely understand that i have years of customer service experience but looking at these helpdesk requirements for these jobs is dishearting. They almost want us to have a 4 year degree, multiple certs and im seeing alot of random SQL and other random requirements.

Yeah, the job market is rough right now. I.T. for the most part outside of programming isn't a revenue generator for companies so once the Feds raised interest rates it kind of killed a ton of jobs as companies couldn't justify the cost.

Now that rate cuts are back on the menu, we *should* see an uptick in jobs opening back up as the money starts flowing again. Best thing you can do now is just keep applying to every "Help Desk, Technology Support, Desktop Support" job you see. MSP's, which are companies who provide IT services to smaller companies who can't afford a full-time staff are also a good start but it's stressful environment. Public sector or government jobs are good start, but they take forever to interview/hire people. Low stress and good benefits though.

You really just gotta keep hustling with the applications. Don't be afraid to hit up some contacting companies like Robert Half or TEKsystems. The pay may be low but at least you're getting IT experience.

 

[Sonny Bonds]

Wrote a bunch of stuff but lost it because you know how this site is

 

[Formerly Black Trash]

Got offered a chance to apply for a NOC job paying $30 but turned it down due to it being a lateral move and the commute

 

[semicko82]

Got offered a chance to apply for a NOC job paying $30 but turned it down due to it being a lateral move and the commute

How far was the commute

Because it's insane to turn down 30 an hour in this current job market