For anyone that has been in IT for awhile, what is your experience dealing with people who have been in desktop support for over 5-7 years? My job now has me around people who have been in a desktop role for almost a decade. I can't imagine staying in the role more than a year or two. For example, one of the end users had an issue opening a shared calendar in Outlook. The end user just happened to see me and the "senior" support guy walking by as he was showing me the office. When we go back to our area, he said I hate these annoying types of issues and just sends an e-mail to the admin that the person couldn't open the calendar. I felt bad because now I felt responsible since the end user also saw me there. I'm thinking to myself wtf kind of service is that.
Support is a great way to get your feet wet because you deal with a variety of issues. However, none of it ever goes deep enough to where you can really specialize in one area. The goal now is to learn scripting and configuration management to get the heck out of end user support.