how is ordering a well done steak retarded? And who gives a fukk if some kitchen staff nikka finds it funny just cook the fukkinsteak the way the customer wants .
What upscale restaurant is going to fukk food up on purpose and ruin their reputation because some people like well done? That would be retarded
From an Executive Chef
"Not refuse but strongly advise and it’s not a matter of ego. It’s basic economics. Suppose my cost on a steak is $15? To survive I need to average an industry standard food cost of 30%. I need to charge $45 for that steak, right? Add veggies and a starch, bread basket and butter chips and now I need to charge about $50.
Some jackass orders the steak well done and doesn’t like it. He complains it’s dry and chewy. Trust me, this actually happens. I didn’t lose $15 on that transaction. I lost $50 on that transaction. If my cost is let’s say $18 between the steak, bread, veggies and starch, how many steak dinners must I sell to recover from the moron? At least three.
So I or the waiter will strongly advise you to order your steak no more than MW. If you insist on WD we will not be responsible for complaints on toughness or dryness. Most people will select MW given that context"
And another viewpoint
"This is why “the customer is always right” not correct 100% of the time.
As a culinary professional, you would know by experience how to serve the dish properly and how to ruin it. It’s basically ensuring integrity of your product 100% of the time. It all have to do with practicality.
Let’s say your customer wants his steak well-done. You cooked it as he wanted. The steak came out dry and rubbery. Next thing he’ll do is either complain or put a word out your steak, while top of the class, is not better than his hometown steak. Of course it’s not better, it was cooked badly. If you have a $100 cooked badly, it’s not better than the run off the mill $10 steak. You’d potentially ruin your name and serve an inferior product just because your customer wants it.
What you do is politely tell the customer that serving it well done will ruin your steak. If he still insists, you can politely tell him that the Mcdonalds is just right in the next block.
This is practically same as any other line of work or service. You either serve it the best way you know or not do it at all"