Cell Phone Unlocking FAQs
A new era of choice for cell phone users has begun, as all nationwide service providers have fully implemented policies that allow their customers to "unlock" their cell phones when they change between compatible wireless service providers.
In 2014, CTIA-The Wireless Association adopted six standards on unlocking into the CTIA's Consumer Code for Wireless Service (
www.ctia.org/policy-initiatives/voluntary-guidelines/consumer-code-for-wireless-service). The new standards, which are fully in effect among all nationwide mobile service providers as of Feb. 11, 2015, give consumers greater freedom and flexibility while increasing incentives for service providers to innovate.
Here are several FAQs to help you better understand cell phone unlocking and how it relates to you:
Q: What is mobile phone and device locking?
Some mobile wireless service providers use software "locks" on their devices. These locks are meant to ensure that devices can only be used on the networks of specific service providers.
Q: Why do providers lock mobile wireless devices?
In many instances, devices are sold with subsidies (or discounts) in exchange for a required service plan agreement, often months or years in length, or subject to a device installment plan. Most service plan agreements have an early termination clause that includes a penalty to be paid to end the agreement ahead of schedule. Locking software is meant to ensure that devices will be active for a certain period of time or amount of usage on the network of the provider that sold that device with a subsidy (or discount) or with a device installment plan.
Q: Is my cell phone currently locked?
Unless you purchased a phone or device specifically sold as "unlocked" at the point of purchase, you should assume that it is locked to a specific service provider's network. This is true whether you purchase the device from a service provider, at a general retail outlet (in person or on the web), or through a third-party.
Q: How can I unlock my mobile phone?
Contact your mobile wireless service provider. Devices can be unlocked with unlock codes or other software updates provided to you by your provider. Some providers will complete the unlocking process in-store, others will unlock your device remotely and automatically.