IT Certifications and Careers (Official Discussion Thread)
- Thread starter fendi_mane
- Start date
Uh...what the hell is sybexbook?
They make Cert study guides. I think
Edit: Nevermind I got it working by editing the HOSTs file
havoc
Superstar
These are my study guide that I got from ProfesserMesser.com. Click on it and save it into your computer. The 801 and 802 study guide has helped me tremendously in passing the exam. Most of the items in the study guide are going to be in the A+ exam.
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I'm mobile right now, but I can upload Mike Myers Book in pdf for anyone that wants it.
havoc
Superstar
Go ahead upload it, breh. I like to collect study guides and books because some of the stuff our useful in the field.
Bernie Madoff
Banned
http://money.cnn.com/2015/04/27/technology/apple-blackberry-iphone-partnership/index.html
@aliG
I'm thinking of getting in again...
@aliG
I'm thinking of getting in again...
Data-Hawk
I have no strings on me.
We all have to start somewhere. But that shyt was the worst:
- Management sometimes monitor your calls.
- 15 minute break, 10 minutes for personal time. Outside of lunch you better be on the phone.
- Home users and their VPN problems ( worst type of call )
shyt now I can joke with a co-worker about nothing for an 1/2hr. Good luck doing that at the help desk..
vpn problems worst
those were easy as fukk either it's client related or it's account related. The worst was when they was connected to vpn and you couldn't connect or solve the issue so they had to go to an office to use it's network and they were 6 hours away from an office
a couple of folks said in here that they enjoyed doing helpdesk but yeah i see what you're saying i'm in school for a PC techinical support certification so i want a little insight into the field
As someone who has worked 1st line support in my life, I can understand why some folk would like it. It's not really that hard, you don't have a lot of responsibility, you can always escalate a ticket if you can't figure out an issue. The problem is a lot of people if not motivated can get stuck at that point. I remember there were cats that worked 1st and 2nd level support for damn near 10 years. You really have to be self motivated and learn things in your off time if you wanna progress
Data-Hawk
I have no strings on me.
vpn problems worst
and how many clients( we supported people with personal computers) wanted to hear about
- Missing patches
- It's not VPN, its your home system.
- You need an anti-virus protection before you can connect.
I don't want to get into our field adjusters who would connect at random car repair shops. It was never about the technical problem itself,It was the fact that those type of calls brought out the worse in Users( "I have work to do", " I need to get on right now") etc.
I remember one lady who called up and said she couldn't connect, comes to find out she was trying to connect on a MAC , which we didn't support. bytch went crazy " I just spent $3,000 on this computer"...
it's hard to say a lot depends what kind of company you work for i know some companies especially bigger companies will restrict you with what you can do. if it's a SMB if lucky you will even be able to do second level stuff