Yea you are right, I have been doing desktop support for 5 years now and I am ready to move on, and I have delt with the recruiters and staffing agencies before. I would like to maybe start my own consulting agency, but i dont know where to begin
Good for you for wanting to start your own deal!
Start where you are with what skills you have. ( minimize your market and be the big fish in the small pond)
Define a market put together some collateral and start. There are many small businesses and non-profits that cannot afford a full time I.T. Support/helpdesk person, you can offer your services on retainer for X amt of hours per mo or year. For example, you can schedule to run diagnosis routinely, clean computers, repair PCs/mobile devices, install/deploy new software upon request, set-up new employees, and manage all of their IT desktop needs.
FYI: Recruiters and staffing agencies are like Pro Athlete Agents. There may be tons of amateur athletes looking to sign the big contract or get the good gig, but often times agents will only deal with talent that returns the highest bang for time (Ask any sub-par D-III athlete how many agents approach them after graduation). If you're making less than six figures (or high 5s) it can be perceived to be more trouble for the firm to deal with the client and the talent. With the Pros, its easier to present them and its less hectic placement processes. With 5 years of experience, make sure you have a 'great' title. Also, show that you are a knowledgeable person with the equivalent of 10 years of experience.
While working for a company, I strongly advise all people that may read this post, to learn more than just your job. Learn about the business of your business, the industry, the margins, how they obtain clients and how they retain clients. Also know if you are in a growth industry, and see if there's a career path further than your current role within the company; and if your skills are transferable into the free market as an independent contractor, if so how, and what must be done to compete. I personally know several individuals who work for companies for 10-15 years in their role and they have no marketable skills and aren't experts in their given responsibilities. In I.T. it's easy to allow your career to dead-end if you're not aggressive, b/c some companies use dilapidated technologies and have a 'its not broke, don't fix it' mindset.
And @
FreshFromATL is right! PluralSight is the business for learning! & Stackoverflow.com is also a good troubleshooting site.