IT Certifications and Careers (Official Discussion Thread)

[GollyImGully]

Does anyone have insight as to the kind of technical questions that may be asked on a second interview with a job description like this? They liked me on the 40 minute team interview with like 5 people and I'm trying to get this one.

Job titled as "Support Technician/ IT Support" Hybrid but 90% remote.

• Excellent communication and interpersonal skills.
• Strong ability to problem solve, multitask, and work as part of a team.
• Experience troubleshooting in a mixed environment (Windows, Linux, Mac OS X).
• Troubleshoot video conferencing solutions, including Google Meet and Zoom.
• Familiarity with Active Directory, WDS/MDT, Munki, Mosyle MDM, or similar management softwares.
• Understanding of basic principles of networking and systems administration (DNS, DHCP, VLAN, NAS).
• Degree/Certification in Computer Science, Engineering, or other technical field preferred. Will also consider equivalent experience in a similar role

Since its support role Im going to assume they want to see how you think and would handle the problem. Youll prob be dealing with annoying employees so how would you handle the pressure when sally from finance cant login to her zoom account . They probably want to see if you are familiar with the basics of networking/systems protocols. Not necessarily be an expert but at least a base level knowledge. Also if you have experience with any of those tools.

A user complains they cant connect to their zoom meeting what would you do?

A user is experiencing choppiness with their zoom calls, how would you resolve this?

A user complains they they cant login into their computer after inputting their password multiple times, how can this be fixed in AD?

How does DHCP work?

What is DNS used for?

What is a VLAN?

 

[Uno Venova]

Since its support role Im going to assume they want to see how you think and would handle the problem. Youll prob be dealing with annoying employees so how would you handle the pressure when sally from finance cant login to her zoom account . They probably want to see if you are familiar with the basics of networking/systems protocols. Not necessarily be an expert but at least a base level knowledge. Also if you have experience with any of those tools.

A user complains they cant connect to their zoom meeting what would you do?

A user is experiencing choppiness with their zoom calls, how would you resolve this?

A user complains they they cant login into their computer after inputting their password multiple times, how can this be fixed in AD?

How does DHCP work?

What is DNS used for?

What is a VLAN?

Appreciate that breh. I can comfortably answer questions like those

 

[Uno Venova]

I accepted my first long term contract working Desktop Support at an airline I'm like 20 minutes away, 45K annual, nothing crazy.

But I plan to soak up much as I possibly can and leverage 6 months or a year of experience into something even better.

I plan on bringing my cert books to work like

 

[Slic Ric]

Brehs who mostly work contracts, how to you navigate with shytty C level Health insurance staffing companies offer? I'm in talks with one that the job would pay me about $12 more per hour but I do love my current health insurance.

 

[thewiseman]

because of what I read in here and some friends, I decided that I want to learn some IT skills. So far I'm learning python, I'm gonna read A+, and then I'm gonna read sec+ and get a cert in that. I'm tryna find a WFH job in the IT field as a side thing, I've read that some of you guys don't do much day-to-day doing it and get paid quite well. I'd like to do that. What should I be doing if I want to get a job in this field? I have a bachelor's degree in psychology btw

 

[Uno Venova]

because of what I read in here and some friends, I decided that I want to learn some IT skills. So far I'm learning python, I'm gonna read A+, and then I'm gonna read sec+ and get a cert in that. I'm tryna find a WFH job in the IT field as a side thing, I've read that some of you guys don't do much day-to-day doing it and get paid quite well. I'd like to do that. What should I be doing if I want to get a job in this field? I have a bachelor's degree in psychology btw

You pretty much studying the things needed to start so that's good. Once the A+ is done you'll need to do some labs for Windows Server/Active Directory and some ticketing system (Jira/ServiceNow) and put that on your resume in a project/lab section and that'll get you calls.

 

[EnzoG]

So I'm trying to slide over from my internet support specialist role into a product owner role. Anyone have any insight into the P.O. role???

 

[Uno Venova]

I keep thinking I want remote and most of the interviews I get are for it but my social life is already besides my woman so might as well.

 

[thewiseman]

python
sec+
a+
net+

all 4 I want to master

 

[Uno Venova]

This thread seems to be slow these days

What kind of PTO plans ya'll brehs be getting? Is 10 good or about the industry standard?

 

[GollyImGully]

Brehs I just wanted to say If there is one thing you should do right now if you haven't been on an interview in awhile start applying and see what else is out there...

These companies are throwing the fukking bag at the moment. Whatever number you think is asking too much I can guarantee it's too little . I legit cant believe some of these numbers recruiters are hitting me with on linkedin right now. Fully remote roles doing the exact same shyt i'm doing now (neteng/cloud) with huge pay jumps. And if you know any/all of the following (terraform/python/k8's) its like a cheat code to more bread

My current company is about to get the bushes within the next 3 months at this rate.

 

[Obreh Winfrey]

This thread seems to be slow these days

What kind of PTO plans ya'll brehs be getting? Is 10 good or about the industry standard?

I think I'm at 23 days or some shyt.

 

[Uno Venova]

I think I'm at 23 days or some shyt.

Damn I'm about to get hoed out here , definitely asking if that's negotiable. What do you do?

 

[Obreh Winfrey]

Damn I'm about to get hoed out here , definitely asking if that's negotiable. What do you do?

Company policy as far as I know, no negotiation on my part. It used to be about 15 days, with an extra 5 every 4 or 5 years, but they restructured and flattened it. New people came up, old people got shafted . I'm a Software Engineer.

 

[klientel]

Does anyone have insight as to the kind of technical questions that may be asked on a second interview with a job description like this? They liked me on the 40 minute team interview with like 5 people and I'm trying to get this one.

Job titled as "Support Technician/ IT Support" Hybrid but 90% remote.

• Excellent communication and interpersonal skills.
• Strong ability to problem solve, multitask, and work as part of a team.
• Experience troubleshooting in a mixed environment (Windows, Linux, Mac OS X).
• Troubleshoot video conferencing solutions, including Google Meet and Zoom.
• Familiarity with Active Directory, WDS/MDT, Munki, Mosyle MDM, or similar management softwares.
• Understanding of basic principles of networking and systems administration (DNS, DHCP, VLAN, NAS).
• Degree/Certification in Computer Science, Engineering, or other technical field preferred. Will also consider equivalent experience in a similar role

Hit up Glassdoor and review the questions asked that particular company or similar positions with other companies.