Not implying they're the same, but they really should've remembered what worked for Austin and booked Roman accordingly. The crowd organically got behind him. Even after he won the rumble in 97, he didn't feud for the title belt. fukkery ensued and he went after the IC title and got into a great feud with the rock. THEN he moved on to the world title. With Roman, he was hot for a rumble and then they instantly decided to strap a rocket to him rather than letting it grow.
He started talking and people realized he couldn't talk yet so they dumped on him. His matches were meh so people dumped on him. Then Daniel Bryan happened and people dumped on him again.
The rejection of Roman is a combination of a lot of things besides his booking: Daniel Bryan, the situation with CM Punk, and people being tired of Cena, All of it points to the crowd telling Vince that he doesn't listen and they're tired of the bullshyt. Yes, there's a story to be told and its always best to go along with the story until it reaches its conclusion, but people are tired of this story that they didn't really ask for to begin with. People wanted to cheer Austin and wanted him to get the belt. They asked for it and demanded it and copped millions of Austin 3:16 shirts to put their money where their mouths are. This has none of that