Let me throw in my opinion on something, I'm not sure if it's been mentioned,
I've been saying for years that NYC needs to crack down on people jumping the turnstiles, this is how a lot of the problems (crime) start in the subway system, people that don't belong on trains being on trains. From homeless people, to drifters, panhandlers, to kids acting a fool on the subways, non-paying riders causing all types of chaos amongst those paying customers who do belong on the trains and are simply trying to get from point A to point B.
Now, is this going to prevent 100% of the subway crimes? No. Will it help in reducing it? As a rider for 30 years, I certainly believe so.
I have a feeling that this animal who burned this lady had no business being on the train.
I've seen it with my own two eyes several times, someone jumps the turnstiles and cops are less than 20 feet away and do nothing. I saw a woman one time walk up to an officer and pointed someone going through the doors without paying, and the officer just gave her the Stephen A. Smith smiley face.
I know two police officers, and I've asked them this question, why don't y'all do anything against these people on the train? Why don't y'all arrest homeless people on the trains or take them into a shelter or something? And both told me without hesitation, "yeah we ain't trying to bring someone in like that, do all that paperwork and have a bum at the station with all their garbage that they drag around with them, then they get released within 48 hours, other cops be looking down on you and calling you out for bringing in 'trash'..." their words verbatim.
It seems like no one in NYC ever wants to have this conversation, cracking down on this on at the turnstiles should be a priority but it's just not. The only time I ever remember seeing any news outlet talking about this was NY1 News way back in like 2004, and it was a quick 3-5 minute segment.