Silky Johnson
The Master Investbreh
Congrats breh.Got the job first position in the IT field
I remember when I first started on the help desk I want to be & found myself on calls way to long rather than just escalating.
If nothing else, stay true to the troubleshooting process and DOCUMENT EVERY ACTION you took during troubleshooting in the ticket. EVERY TIME....seriously. EVERY TIME. Upper level techs will love you and that can open up doors to advance
Documentation will def get you out of a jam when an end-user tries to pull an okie doke