A day one Xbox One isn't under manufactures warranty anymore. I've seen them do in-stores swaps but technically their policy says that it's supposed to be mailed to a repair center.Really? I have always been able to swap out any product that I ever gotten their warranty with,just recently I got some water in my JUL charge 2 and they swapped it out for free and actually gave me new version that splash proof,plus they said they used manufacturer warranty so they refunded my their warrant and gave me a new one year warranty starting from that day I left with new version,I have an old Co worker from old job that works their,but I really don't feel like asking him cuz he's a nerd and will Wan a catch up and go bowling with his korean pop liking friends