I bet the productivity for these overseas workers stinks. We would routinely have to QA overseas tickets due to constant errors or omissions. Or perform remediation training for them over and over again. On paper management believes it's saving money but work quality and productivity is abysmal.
The goal is to get AI to a point where you DONT need these overseas workers. This is why USA is adamant about winning the AI race more than any of the social shyt lol because the winner rules the world for the next 1-200 years.