They will do it on a case by case basis but the official policy is no.
I’ve had a game i already downloaded refunded before. My son purchased and downloaded some games. He wasn’t supposed to. The guy on the phone told me they would do it only that one time, but if i ever tried again they would deny it.
Same shyt happened to me, my son was fukking around with the controller and accidentally bought and started downloading that trash ass fast and furious game.
I got on the phone and pleaded for them to refund that garbage like "why would yall even assume I'd wanna buy that game? Why do yall even sell that game? The account should have been flagged for suspicious activity, this is yall fault."
They ended up refunding it but told me it was a one time thing and I wouldn't be able to refund anything for a year.