They bought that content under different conditions than it is available now. When they bought it the content could be downloaded and moved around. In the end they lost the ability to both download and move the content.
Even if they preserved it doesn’t change the fact that no new devices can be authorized to play the content trapping it on outdated hardware.
They should at the very least be issued partial refunds. A decent company would do that. When Google shut down Stadia and people lost access they refunded everyone.
I don’t disagree.
As we move into the digital world things like this will happen less.
I will say that games and movies are different in this context.
Games are developed for the platform you buy them on, so there is no presumption that you will be able to play them on different hardware. Movies/tv shows presumably should work on any hardware.
But yeah, sony should offer some type of compensation for the change of terms and rights for the user.