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RBS [Bank] computer failure 'caused by inexperienced operative in India'
The computer glitch at the Royal Bank of Scotland which left millions of customers unable to access their accounts could have been caused by just one junior technician in India, it was suggested last night.
The “inexperienced operative” accidentally wiped information during a routine software upgrade, it has been claimed.
The member of staff, who was working on the programme for the Royal Bank of Scotland, NatWest and Ulster Bank, is believed to have been based in Hyderabad, India.
According to technology website The Register, at least some of the team responsible for the error were recruited in India following redundancies in the department in the UK.
Unions have already blamed the fiasco on the decision to outsource much of the company’s IT jobs, as Indian staff are paid as little as £9,000, compared with £50,000 their British counterparts were paid.
Stephen Hester, chief executive of RBS, said that there was “no evidence” that outsourcing had caused the problems.
RBS computer failure 'caused by inexperienced operative in India'
The computer glitch at the Royal Bank of Scotland which left millions of customers unable to access their accounts could have been caused by just one junior technician in India, it was suggested last night.
The “inexperienced operative” accidentally wiped information during a routine software upgrade, it has been claimed.
The member of staff, who was working on the programme for the Royal Bank of Scotland, NatWest and Ulster Bank, is believed to have been based in Hyderabad, India.
According to technology website The Register, at least some of the team responsible for the error were recruited in India following redundancies in the department in the UK.
Unions have already blamed the fiasco on the decision to outsource much of the company’s IT jobs, as Indian staff are paid as little as £9,000, compared with £50,000 their British counterparts were paid.
Stephen Hester, chief executive of RBS, said that there was “no evidence” that outsourcing had caused the problems.
RBS computer failure 'caused by inexperienced operative in India'