I don't understand how people don't understand such a simple concept. If I don't know something, I will Google it first before sending the ticket to the higher up wasting their time. There is a 90% chance any IT problem you run into has been ran into before by multiple other people in the worldMan I told my team every time that I Google everything. "Obreh how do you fix this error?" Copy and paste that shyt verbatim into Google. "Thanks Obreh, you always figure it out." All I did was Google it
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The information is really available out there for mostly everything and people not using it to their advantage. My last job had us do inventory for equipment in Excel and I sped up my performance by googling shortcuts and formulas(I had zero experience beforehand). Then the whole team followed my format and I was a newbie. I swear just give me a couple of mins/hours throughout the day/week and if the task is not that complex, I will solve it by Google
