I don't understand how people don't understand such a simple concept. If I don't know something, I will Google it first before sending the ticket to the higher up wasting their time. There is a 90% chance any IT problem you run into has been ran into before by multiple other people in the world .Man I told my team every time that I Google everything. "Obreh how do you fix this error?" Copy and paste that shyt verbatim into Google . "Thanks Obreh, you always figure it out." All I did was Google it
The information is really available out there for mostly everything and people not using it to their advantage. My last job had us do inventory for equipment in Excel and I sped up my performance by googling shortcuts and formulas(I had zero experience beforehand). Then the whole team followed my format and I was a newbie. I swear just give me a couple of mins/hours throughout the day/week and if the task is not that complex, I will solve it by Google