IT Certifications and Careers (Official Discussion Thread)

King Sun

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Had to do that at my last job...it sucked. Only good thing is that you can "accidentally" drop the call and hope somebody else gets them when they call back (or even better, they don't).

Internal helpdesk, people generally won't be rude to you because they may actually see you in the hall or come down in person for assistance. Anybody that tried to yell at me on the phone would get the :birdman: if they came down and asked me for help with something. Plus, like you said, you can tell their supervisor.

Only thing that sucks about internal helpdesk is when you get a call from an actual supervisor (or even worse, some big time person like the CIO/President/Executive Director). They'll pretty much expect their issues to be top priority and you end up kinda pressured to fix their issue asap. But usually they have somebody else call for them so it's not too bad. :ehh:

this is so true to the 9th degree. Especially when a manager wants reps to be skilled in exony/uc :pacspit:
 

GMOGMediaTV

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The certs I have and the certs that matter in my field:

VCP 4 & VCP 5
CCEE
Among others...

Virtualization is the now and the future. If you don't know VMWare and/or Citrix as an admin level. You will not be able to demand the type of salaries these guys make like I do.

I've been in IT for 13 years so experience plays a very vital role also.
 

GMOGMediaTV

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Completed a course in Big-IP F5 LTM, GTM & ASM.

F5 Networks is an industry leader in network appliances and alot of companies are using F5 products for web front end load balancing and security.

Learn this product and become certified also. It is no longer becoming niche.
 

Saint1

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A lot of jobs for a Help Desk require 3 years experience.

What's the actual entry level title for these jobs?
 

McTwerk

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Anyone in here focus on mobile security? I need to get caught up in this before I go to Black Hat and take a couple Mobile Security training classes. Looking for some resources.
 

Kid McNamara

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Anyone in here focus on mobile security? I need to get caught up in this before I go to Black Hat and take a couple Mobile Security training classes. Looking for some resources.

Going to Black Hat are we? :jawalrus:
Are you a bruh? If so, may have to meet up. :salute:
 

↓R↑LYB

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I just started out about a month ago.

I got fam in helpdesk, some compaines give you 2-3 week full training it just depends on where you end up. Some of my friends have to deal with a$$hole users who always want to talk to the manager, every company is different.

Where I work there is a lot of propitery software, the devolopers did a good enough job where I can post on the Coli when I'm at work. I still have to learn the software. I don't get many tickets.

Also depending on where you work, in my company they have this entire skillsoft catalog, where you can sharpen your skills and increase your knowledge.

When I first started I didn't even know what a \\ meant

Can't wait to see your posts 5 months from now :heh:
 

SwagmundFreud

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Any one have a comptia a+ cert? im new to this stuff how do I start in earning certifications in general? :confused:
 

MR. SNIFLES

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When you nikkas were at the help desk was there a lot of stuff that came up that really tested your computer knowledge or was it mostly just basic shyt that people would fukk up at?

FOR ME IT'S MOSTLY BASIC THINGS. THERE ARE A FEW GUYS THAT MANAGE TO MAKE YOU GO :mindblown: WHEN YOU SEE WHAT THEY'VE DONE. AND THEY ARE USUALLY THE GUYS WHO KNOW A LIL SOMETHING ABOUT COMPUTERS AND LET IT GO TO THEIR HEADS. USUALLY BE THE SAME GUYS TRYING TO TELL YOU HOW TO FIX WHAT THEY fukkED UP.
 
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