When you nikkas were at the help desk was there a lot of stuff that came up that really tested your computer knowledge or was it mostly just basic shyt that people would fukk up at?
Depends on what you consider basic.
Here are some types of things you'll run into a lot:
-My username/password isn't working!
-I can't print and/or forgot how to add a network printer
-How do I do XXX in Word/Excel/Outlook?
-I can't get on the Internet!
-My XXX software keeps giving me error messages!
-My computer won't start
-I have a virus/trojan/some stupid shyt can you get rid of it for me?
-I saved a file on my computer (I think) and can't find it!
-I'm trying to install XXX can you help me?
-I got a blue screen!
-I'm not getting any sound
If you also do level 2 support, you may do shyt like swap hard drives/NICs/etc when they go bad, image computers, create AD accounts and Exchange mailboxes for new employees, upgrade computers, set folder permissions, make groups in AD, etc. Depending on where you work you may also have to deal with phone issues.
Most issues aren't all that difficult to fix, but if you don't have remote access some things are a pain to deal with because some users really suck at actually describing what the problem is on the phone and/or can't follow directions.