Never did real estate sales, but my boy did, and I was around that industry.
Buying agent is frustrating because you will work and work and work with no real contract or agreement, send people houses, send people listings, set up viewings, and in the end, they go with someone else, or end up directly with the selling agent. but they also want you to earn that commission, which is fair, but they don't view like part of the game, it's like they want to see you dance sometimes. Like they resent if it's too easy.
depending on how you know them, obviously close friends and family will stay with you, but random walk in's and referrals and medium leads, usually won't.
heard all the stories of spending all day with a family driving them around only for them to disappear. Not sure I understand how the settlement came about, was this a class action lawsuit, brought by a private attorney/firm? Or the Justice Department ANTI TRUST division