Should I just change my title on my resume? Some people say not to do that because of background checks.
I think everyone has to consider what risks they won't take. For me, I wouldn't lie about working at a company, the dates I was there, and my experience/skills.
But I would consider changing my title especially if the titles are believably close in responsibilities. IT Support Tech and a system administrator aren't that far apart to me.
I see it as a low risk way to improve your prospects especially if you have the experience with more advanced tasks and you can speak confidently about it in a technical interview.
When I've gone through background checks, I had to fill out forms separately from my application/resume. That meant I could change the title on my resume and correct on the background check just in case.
My main work is dealing with support requests via Slack. I hate doing the low level support.
I’ve been working on adding apps to Okta, but only because I go out of my way to look into what apps aren’t set up yet. The job is Mac only and we use Jamf. I’ve also been messing around with the API on my own
One of my upcoming projects is to re-do our zero touch setup in Jamf.
At my last job, I set up Kandji and Okta from scratch. At the job before that I set up Jamf from scratch.
This is what I'm talking about. If you can speak with a hiring manager about your experience with identity management and zero touch, they shouldn't have a problem believing you're currently a system administrator.