thanks breh. seems adjacent to cloud engineering/solutions architect type roles.
what's your day to day like usually? outside of foundational support knowledge/experience and presumably, working knowledge of one of the big 3 cloud providers, was there anything you needed to know or learn before starting your current gig? feel free to link the post if you've already answered this elsewhere, btw.
Right now I'm doing a lot of training. Yes it is adjacent to solutions architect roles. We essentially are support for Sales/Go To Market Team.
My colleagues essentially are on the same pre-sales team as the sales manager and other sales engineers. If the customer needs a proof of concept or education on using one of our products I provide a demo, answer questions, and follow-up with them if they need any other help. Your audience can be C-Suite individuals, VPs, Developers, SREs, or DevOps Engineers. Knowing who your audience is and how to talk to them is important.
During my interview I had to answer a lot of questions regarding my experience in Cloud Computing, Big Data, Machine Learning, Linux, etc. I came from a web hosting background and I have a speciality in object storage & big data.
On my team we already have large accounts so ultimately what we want is to keep the customer renewing with us at each sales cycle or purchase more. New opportunities come in but it's mostly us trying to stay on target and not let competitors come into the space. This will also mean I'm contacting the customer seeing if they are encountering issues, do they have any pain points. It's partly about keeping a good relationship with the customer.
Some of the other sales people identify champions in the company to help evangelize our product within the organization. While it isn't a strict sales role it is a crucial role for the business to get a sale to complete and address any questions certain people within the organization may have.
As far as pay I'm on a 75/25 salary/commission split. Our commission is based on the success of helping the sale. This is not including RSUs. Total comp I calculate will be around 250k. Low 200s this year since my stocks don't vest until this year.