1.Starbucks is NOT a franchise.
The stores are ran by corporate.
The inside of the stores may look different, but its still a corporate store.
Only exceptions are for Starbucks licensing carts/kiosks/drink stations and certain foreign locations.
2. Starbucks usually sets up their interior to encourage lounging/loitering. I rarely go to Starbucks, but there are plenty of people in there just to suck up the wifi.
3. Corporate needs to fire the manager on duty. Otherwise their apology is B'S.
4. And yes, depending on location, plenty if black folks go to Starbucks. (I prefer McDonald's)