You want a decent paying helpdesk job or desktop support job?
knowing the throughput of a usb 3.0 port or the transmission speed of a cat 6 ethernet cable aint going to help that much. you need tangible transferable skills that you can keep you gainfully employed
the basics:
Swapping out desktop components like RAM, motherboard, Power supply, hard drive,
Active Directory: Domain Services - Creating user and groups, resetting password, locking/unlocking accounts, Pushing Group Policies (set of rules that either allow/deny something to be done on PCs joined to the domain and are usually applied automatically to any devices or user within that domain)
Remoting into users PC to see in real time what's going on and possibly take control if need be. RDP, Beyond Trust(Bomgar) and a few other agents can accomplish this.
Basic Security- disabling usb ports through BIOS or group policy, setting permission on folders and files( which user or groups get to read, edit or delete), enforcing a strong password policy
troubleshooting basic network connection issues - you need to understand IPv4 addresses, TCP/IP, UDP, firewalls, packets/packet loss, trip latency, LAN,WAN, SD-WAN, VLAN and a little about how routers and switches work if youre planning on starting on the NOC or network path.
Imaging: essentially it is just installing the operating system either from a network server containing the iso image file of the entire Operating System(PXE boot) SCCM, or a usb drive.
Basic Troubleshooting: Most common issues you need to know how to trouble shoot are,
- BSOD's or Blue Screen of Death followed by frequent restarts - could be due to memory issues( not enough RAM, mismatched RAM, RAM physically damaged from static electricity), a failing hard drive or power supply
- old application that stopped producing updated versions not acting right on a windows 10? run in compatibility mode or xp mode.
- website not displaying correctly? go to settings and add it to the list of sites to run in compatibility mode
- website or an app that's not responding to input or certain buttons not doing anything when you click? Clear the cache.
- user cant login to their desktop despite "knowing their password by heart"? possibly due to them locking themselves out after a set number of failed attempts, their pc was knocked off the network and no longer joined to the domain or maybe their password was never configured assuming they are a new hire. if they use an RSA token, maybe they use the wrong pin code and it needs to be reset or maybe their RSA token needs to be enabled.
That's all the game i'm giving for now. use that and go down the rabbit hole and explore for yourselves.
Focus on the these foundational skills and you will land a job in no time and a better paying job after about 6 to 8 months where you will be able to touch all the various tech and shyt
and remember Certs, certs, certs! Skills is cool but this IT game is just as much about marketability as it is about experience and soft skills.
Get the right certs for what YOU want to do and keep piling on the list of skills over time. It dont matter what you do Just vecome exceptional at it the $$$ will come my g's. Promise.
But dont slack or get lazy. Studying 50% -75% of the time needs to becoe your new normal, not a "mode" or "season". You have to live this shyt for it to pay off. fukkery needs to go on the back burner.
Just get started. Done.
what did y'all get me into 
