IT Certifications and Careers (Official Discussion Thread)

[Chris.B]

How hard are network+ and security+

Very easy....

Comptia certs are designed for you NOT to fail.

I have both certs in addition to a few more Cisco certs

 

[AgentGrey]

Very easy....

Comptia certs are designed for you NOT to fail.

I have both certs in addition to a few more Cisco certs

is starting with A+ absolutely necessary?

 

[Chris.B]

is starting with A+ absolutely necessary?

not really...

It depends on what you want to do.

If you have no idea do A+ first.

 

[AgentGrey]

not really...

It depends on what you want to do.

If you have no idea do A+ first.

So if you had no experience but pursued a more specific cert.. say network+.. Would you stand a chance at getting some sort of entry position?

 

[Hahahaha]

A+ is definitely more looked after than Network+. Network+ for the most part is worthless and if networking is what interests you I'd suggest spending that time going for the CCENT/CCNA. Security+ holds a higher value especially in government jobs (it's usually mandatory)

 

[Scustin Trillberlake]

Do I need to know how to code if I want to work a help desk job?

 

[Hahahaha]

Do I need to know how to code if I want to work a help desk job?

Not unless they specifically state you do and if they do they better pay good.

Most help desk jobs are the equivalent of working at a call center. You will find highly skilled employees but those are the ones who are trying to get out.

 

[ahomeplateslugger]

how do you guys answer questions about dealing with multiple issues at once?

for example....

you're working with a client and out of no where another client contacts you (a high ranking director) about a problem that he needs immediate help with. what do you do?

 

[se1f_made]

how do you guys answer questions about dealing with multiple issues at once?

for example....

you're working with a client and out of no where another client contacts you (a high ranking director) about a problem that he needs immediate help with. what do you do?

Personally, if the client ranks high enough I'll drop what I'm doing and get back to the (lesser) when I'm done. In other words, if its someone that can directly fire you(CEO, CFO, vice pres) dont make them wait!

 

[Chris.B]

My company is looking a for a senior telecom/voice engineer to partner with me.
pay 95-110K
http://www.sologig.com/INTL/JobSeek...89VC1XG9VJ4J&siteid=INDEEDORGSG&ipath=JRKCV0A

lets talk if you want to eat good

 

[acri1]

how do you guys answer questions about dealing with multiple issues at once?

for example....

you're working with a client and out of no where another client contacts you (a high ranking director) about a problem that he needs immediate help with. what do you do?

I had a similar question earlier today at an interview for an IT Support specialist job. Not that exact question, but they asked me how I'd prioritize things if I had multiple calls/emails coming in at once. And I'm pretty sure I got a similar question when interviewing for my current job.

My answer is usually something along the lines of "I'd prioritize the calls based on the urgency of the issue and whether the issue is preventing the user from doing their job.".

In practice, if some extremely high-ranking person (high-ranked enough to fire me) called I'd probably deal with their issue first, but you don't want to come off in an interview as a suck up.

 

[ahomeplateslugger]

Personally, if the client ranks high enough I'll drop what I'm doing and get back to the (lesser) when I'm done. In other words, if its someone that can directly fire you(CEO, CFO, vice pres) dont make them wait!

I had a similar question earlier today at an interview for an IT Support specialist job. Not that exact question, but they asked me how I'd prioritize things if I had multiple calls/emails coming in at once. And I'm pretty sure I got a similar question when interviewing for my current job.

My answer is usually something along the lines of "I'd prioritize the calls based on the urgency of the issue and whether the issue is preventing the user from doing their job.".

In practice, if some extremely high-ranking person (high-ranked enough to fire me) called I'd probably deal with their issue first, but you don't want to come off in an interview as a suck up.

props

 

[the bossman]

My company is looking a for a senior telecom/voice engineer to partner with me.
pay 95-110K
IP Telephony Consultant Jobs in Oakton, Virginia - Pinnacle Technical Resources, Inc

lets talk if you want to eat good

this for that big At&t us courts project right? I see that listing from a different recruiter almost every damn day. Is it just growing like crazy or not enough qualified people out there? Is the field engineer one or the NOC? I interviewed for the NOC team but when they told me I'd have to be on-site in Reston everyday, coming from DC I was like

 

[Yagirlcheatinonus]

I have an Associates in Information and Computer Science, I was looking at a Bachelors in Business Administration. Do you think the debt is worth it? I working in helpdesk and also a part time gig. I'm not sure if I want more debt but I don't want to be at tier 1 my entire career.

 

[Data-Hawk]

I have an Associates in Information and Computer Science, I was looking at a Bachelors in Business Administration. Do you think the debt is worth it? I working in helpdesk and also a part time gig. I'm not sure if I want more debt but I don't want to be at tier 1 my entire career.

I would say "NO" to the debt, but what dept are you looking into moving too? I would say the best way to get out of the Help Desk is finding ways to stick out so you can work with other teams and certs.

Back when I was @ the help desk, I use to email other teams all the time to get a better idea of the skillsets they were looking for etc.