Scott Larock
Its hard leaving thecoli but I gotta find a way...
Not bad .
1. Most common would be overheating and power supply. It could be the mobo but that would be a lot less likely. Software issues would usually cause the computer to reboot rather than shut down.
2. First thing would be to make sure they're printing to the right printer and see if there's something stuck in the print queue. You'd also want to make sure it's not something silly like the printer being out of paper/toner or turned off...this is common. Once you've ruled that stuff out I'd start looking at driver issues.
3. Pretty much...I'd check the event log and see what's up. You also might want to run diagnostics. Some computers come with diagnostic utilities you can run before boot, you could also run hard drive and memory tests.
4. Well, first you'd want to make sure the user knows WTF they're doing. It might just be a typo in the webpage they're trying to get to, or the site could just be down. But after that you'd want to see if they actually have an Internet connection. If not, the first thing to check would be to see if the network cable is unplugged or wifi got turned off by mistake (depending on how they connect). Those would be more common than DNS issues.
Once you've verified that nothing is unplugged/turned off you can check for DNS/Network issues, issues with NIC driver, bad NIC, inactive switch ports, etc. But you usually want to start with the most simple stuff.
thanks for the advice, I'll make sure I remember this. What's your title?