@bdizzle @Chris.B and whoever else can answer this. How the hell do I get up out of help desk or get a higher salary? I work for comcast as a level tech support rep for almost a year and this shyt is hell. I was hoping you guys could help me with what my next move should be as far as Certs. I already have my A+ and Windows 7 MCTS config certs. The guy in the video from a few post above says the mcsa2012 cert is a good look. Just wanted your opinion since you helped me get started before I landed the job.
Learn everything you can at your current gig doing helpdesk...go above and beyond the helpdesk stuff...ask the admins there some stuff...see if you can get some hands on work to do at work...
Hit the torrents...get VMware workstation, load up some OS's and test some shyt out. I see you have a Windows 7 cert, so you will need to get at least 1 or 2 certs in whatever discipline you are trying to get into.
And prepare to probably have to find another job. It is very hard to go from helpdesk to admin at your current job. Unfortunately most companies hire you to do the job they hire you for, and they want you to do that job forever. I've worked at half a dozen places and the place I work at now is the first place that actually wanted to promote people, and even that is sort of dying off now, cause everyone is working in a position for 6 months to a year and is like "i want a promotion".
As far as pay, that depends on what you get into. The smaller the field the larger the pay, since their is less competition for the jobs. Going to be hard to make good money as a Windows Admin, since it is pretty easy to acquire the skills needed to be a windows admin.
Yeah helpdesk is hell, but that should motivate you to get on your grind and get out of it. I here Comcast is a very shytty place to work in general so it is probably doubly bad for you.
Get vmworkstation, get that bootleg copy of W2k8 and W2k12, and grind. You should come out alright.