For my health I had to leave," Frank Maurer, the store's recently promoted manager, told Kotaku in a phone interview. The stress and anxiety were so bad he had trouble sleeping and wasn't even enjoying games anymore. He said he only started working there in late 2021, and while at first it was fun, it quickly turned into a nightmare between the lack of resources and management's strict quotas. To put up with it Maurer said he was paid $17 an hour, just $2 over the entry level rate at the nearby Target, while those under him made only $9, Nebraska's minimum wage.
He also claimed he was never properly trained by the company on any of the new responsibilities he was given as manager, nor given the resources and time to train others at the store. At one point he said he had to work over two weeks straight with no days off just to keep the store functioning.
"When I asked for support I was met with silence," Maurer said.