The newest FF7 has a lot of problems, but it wasnt the combat, ill agree.
But that doesnt dismiss the rest of the article either.
The problem is that stylistically, turn based combat will always be unpopular and not preferred to the mainstream, attention span isnt there. Clair Obscur is enjoying its 15 minutes but ultimately people default to action based gameplay, square recognizes this.
The bigger issue in my opinion is that Square’s gotten too big for their britches, FF is natively a niche product and series, they got lucky with the OG FF7 and advent children taking off, but their philosophy changes to accomodate and make FF accessible to the mainstream has largely just pissed off the core fanbase and hasnt really worked on the casual fanbase outside of FF14. They should realize this and appeal to the core fanbase again, IMO.