Formerly Black Trash
Philosopher, Connoisseur, Future Legend
I feel like I should be getting more calls based off the experience I have
Please assist
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EMPLOYMENT HISTORY
XXXXX
Support Desk
Detroit, MI
(November 2020 - Current)
• Managed VOIP phone systems, including 3cx and Vonage.
• Worked with Barracuda Email Gateway, Firewall, VPN, and Backup.
• Monitored servers, addressed the if they went down, and performed server maintenance, including virtual machines.
• Managed Office365, including creation of new accounts, adding and removing from groups, and troubleshooting syncing issues with Azure.
• Managed Sharepoint policies and permissions.
• Managed Active Directory and Group Policy.
• Managed and maintained Active Directory and Azure Active Directory in a hybrid environment.
• Worked on special projects to onboard new clients.
XXXXXXX
Field Services
Detroit, MI
(August 2018 – November 2020)
• Work at the HUB and set-up or repair PCs.
• Image PCS to deploy them or get them back up to date.
• Provide hardware and software support.
• Catalogue equipment for asset recovery
XXXXXX
Field Services
Pontiac, MI
(December 2017 – August 2018)
• Investigate and resolve incidents while adhering to service level agreement.
• Set up, break down, and image PCs when required.
• Plug in cables at the patch panel to activate ports.
• Install Wireless Access Points.
• Provide hardware and software support.
• Troubleshooted and installed Office365.
xXXXXX
Service Desk Analyst(April 2016 – December 2017)
Troy, MI
• Verified end users, and reset passwords.
• Guided end users through configuring settings in Epic.
• Responsible for following up on tickets and reaching out to end users on a day to day basis.
• Provide hardware and software support.
• Alternate between different accounts with different regulations.
Skills
• Powershell
EDUCATION
XXXXXXXXX
Please assist
-----
EMPLOYMENT HISTORY
XXXXX
Support Desk
Detroit, MI
(November 2020 - Current)
• Managed VOIP phone systems, including 3cx and Vonage.
• Worked with Barracuda Email Gateway, Firewall, VPN, and Backup.
• Monitored servers, addressed the if they went down, and performed server maintenance, including virtual machines.
• Managed Office365, including creation of new accounts, adding and removing from groups, and troubleshooting syncing issues with Azure.
• Managed Sharepoint policies and permissions.
• Managed Active Directory and Group Policy.
• Managed and maintained Active Directory and Azure Active Directory in a hybrid environment.
• Worked on special projects to onboard new clients.
XXXXXXX
Field Services
Detroit, MI
(August 2018 – November 2020)
• Work at the HUB and set-up or repair PCs.
• Image PCS to deploy them or get them back up to date.
• Provide hardware and software support.
• Catalogue equipment for asset recovery
XXXXXX
Field Services
Pontiac, MI
(December 2017 – August 2018)
• Investigate and resolve incidents while adhering to service level agreement.
• Set up, break down, and image PCs when required.
• Plug in cables at the patch panel to activate ports.
• Install Wireless Access Points.
• Provide hardware and software support.
• Troubleshooted and installed Office365.
xXXXXX
Service Desk Analyst(April 2016 – December 2017)
Troy, MI
• Verified end users, and reset passwords.
• Guided end users through configuring settings in Epic.
• Responsible for following up on tickets and reaching out to end users on a day to day basis.
• Provide hardware and software support.
• Alternate between different accounts with different regulations.
Skills
• Powershell
EDUCATION
XXXXXXXXX
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