Zoom is also hiring a bunch of, "Winback Specialist"
"
About The Team
This newly formed team is c
harged with reclaiming business that may have lost its way away from us. Scheme, strategize, and smile-and-dial our wayward customers back home with us!
What You'll Do
- Effectively communicate over the phone -- and Zoom! -- to understand needs of the customer (minimum 50 calls per day)
- Facilitate email-based conversations with the goal of resolving any issues the customers may have experienced to bring them back to Zoom
- Establish next steps to have a more in-depth conversation about how Zoom can help the customer
- Keep up-to-date notes for proper reporting and transfer of knowledge
- When necessary, document processes for scalable training"
We know what this means. Zoom getting clapped during Q3 earnings