these stories got me ... but that last one though
Planet Fitness
Consumer Complaints & Reviews
Carly of Niles, IL on Dec. 30, 2014
Satisfaction Rating1/5
I walked into the gym and was on my cell phone. I saw the sign in sheets were out. That usually means sign in. I saw that the employees at the time were talking among each other. I began to sign in when I heard someone angrily say, "Excuse me, excuse me." I looked up and held up my finger because I was on an important call. Then once again with a harsh tone in her voice she said, "Excuse me, excuse me, step down here." In the eight months I've been attending this gym in Niles (regularly), I have never been disrespected in that manner. Liz should be an example to her coworkers, especially if she has a business card with her name on it. The worst experience I have ever had at a gym. It's better to workout in the morning, floor cleaner, water bottles not left everywhere, and people are nicer.
Chris of Rockford, MI on Dec. 28, 2014
Satisfaction Rating1/5
The red light enhancement booth - I read about this new enhancement booth. Thought I would try it. Bad choice. This thing vibrates and shakes your whole body. Well now my knee is swollen and I can't walk very well. My back, shoulders, legs, knees all hurt now. I joined this club so I could lose a few pounds before a vacation I planned next October... Now I can't even work out because my knee is swollen...
leslie of Esse, MD on Dec. 26, 2014
Satisfaction Rating1/5
WARNING!!! Do not join Planet Fitness. If you do be careful. They do not honor their own rules. If you move they will continue to charge you. Then tell you, oh you didn't cancel. Even after two phones I was charged twice. I moved 300 miles. Not driving that far to go to a gym.
Mona of Cape Coral, FL on Dec. 14, 2014
Satisfaction Rating1/5
I stepped onto a treadmill that was still running.
The machine threw me off as I stepped onto it. I took a chunk of skin out of my leg () by hitting the back end of the treadmill. I ended up with an MRSA infection which was really nasty. I was on 2 different antibiotics for almost 4 weeks before I could get rid of the infection. It was nasty and a large area of my leg was infected and red. When I showed them at Planet Fitness, all they said was that they hoped it gets better soon so I can resume working out! I would definitely not recommend this chain gym.
Eric of Los Angeles, CA on Nov. 20, 2014
Satisfaction Rating1/5
I was working out for the first time in the 30 minute work out area. I was never explained the rule and an African American female who was working with a client came to me and her exact words were
"Get off the machine now." I kept quiet and got up. Then she walked by, covered her mouth and very clearly whispered
"stupid white trash." This was a few days ago at the Covina, Ca location. I was shocked by how she ordered me off the machine but the racists remark was uncalled for. She also asked her female client if her breast were real or not. Apparently more training in matters and discrimination might be needed.
(I smell
^^^^^ )
Heather of Saint Louis, MO on Nov. 3, 2014
Satisfaction Rating1/5
So back in Sept 2014 my daughter joined planet fitness. To my surprise it was not an issue that she was days away from 17 and they allowed her to join. But whatever. The facility did not diligently put her banking info into whatever system so she was not billed. She was only there once anyways so just thought okay. Anyways she called to see what was going on since she had not seen a charge. Well they said “Oh sorry we need you to come give us the right info”. She owed 45 bucks. But she wished to cancel. They said it was another 60 bucks. She wanted to the do right thing, pay the fees. I said “No let me handle”, first time tried, no success just run around.
So I called up the next day, asked if I could take over the membership, was told yes. So rushed to get there because the only manager was there till 3pm, I had a meeting but rushed. Do all the paperwork, get the black card membership, pay her past dues. I am asking question “Why don't I have the black card?” Oh it does not matter. Then asked “Okay so I can tan use the hydro etc?” Yes and Yes.... Not even the manager that dealt with me and it was so imperative I be there for her. So I got today and ask if I can get info tour, “Oh we don't do that, it's not enough people to handle”.. There is nobody in there and your butt looks like it needs a walk around anyways but hey lazy young girl... I get told “Go to use the hydro”, get told “Don't have that black card membership”.
I am lost, I know what I signed and what I agreed to. They actually pulled out a contract saying I signed and it was different than what I signed. They actually had the nerve to alter the contract after I signed it. I laughed, they looked at me like I was stupid. Saying “Oh you can change it”. It's not the point. You messed up big time... You altered a contract. I had a copy and had it on my phone and showed her, she couldn't do anything or say anything but make a call. I said it was not the point that I was highly pissed at this point. And it will be fixed by the end of the business day tomorrow (Monday), if not they will actually hear from my lawyer (hubby) but it's the point. You don't do that to people. I do not care if it is for a less amount of greater amount. It's principle.
Melanie of Norwalk, OH on Oct. 22, 2014
Satisfaction Rating1/5
The current manager, Brett **, was fired for sexually harassing an employee. The company then re-hired him to run the location. I am NOT ok working out at a gym that allows this sort of behavior.
Angela of Simpsonville, SC on Oct. 10, 2014
Satisfaction Rating1/5
Getting severely frustrated with Planet Fitness on Verdae Blvd Greenville SC. I went in personally on September 5th 2014 to let them know my husband and I were moving out of state and we no longer needed our memberships. We got the "sorry to see you go...if you're ever back in town come back and see us" scenario. Thought nothing else of it, until I checked my bank account and they had withdrawn the 19.99 x2 on September 17th. I have spent best part of today going round and round with them that we did as required, inform them before the 10th of the month to ensure the recurring fee would not be withdrawn on the 17th. Being in Montana, it is completely inconvenient for me to handle this in person and to try to resolve it by phone is utterly exasperating, as the guy I keep getting on the line is so condescending and talks right through me!
The alternatives he has given me, are to either go in person to cancel...which I have already done. Transfer my membership to a location nearest me...of which there are none in Montana. Send a certified letter of cancellation to the SC branch before the 10th of the month to avoid being charged on the 17th...well surprise today is the 10th!! ! He asked if I filled out a cancellation form when I was there on September 5th and I informed him that no-one gave me anything to sign, all the staff did was take the membership cards I handed them and wished us well. How can I resolve this issue and prevent any further charges and claim the charges they took on September 17th that they had no right to take. It's just short of theft in my book.
Just a foot note, my husband and I have not used Planet Fitness since my Cancer diagnosis over a year ago, so I would think they have made more than enough profit from us, that's all the more reason that I feel disgusted about them continuing to take money from my account after being told IN PERSON to stop. So much for their Black Card NO COMMITMENT slogan. I'm sickened that they have no further permission to put their hands in my account or I will press theft charges on them.
Jed of Mobile, AL on Oct. 6, 2014
Satisfaction Rating1/5
Planet Fitness on Schllinger Mobile, AL - TOTAL RIPOFF! They bill you two months in advance for the next year's fees, which you HAVE to pay even if you already told them you want OUT! But if you try to quit early, to AVOID the next year's fees, they charge you $58 to quit, so you're screwed either way. Their equipment is old, outdated, dirty, and stinks! No hot water, pathetic shower heads, no water pressure, never any toilet paper or paper towels, bathrooms stink, and the whole place is infested with disease. Don't believe any of those good reviews - all written by employees and their friends. The place sucks and they know it. That's why they have to screw you for extra money.
s. of Bel Air, MD on Oct. 6, 2014
Satisfaction Rating1/5
I have had a membership for 4 years, used it for the 1st two years have not been able to use it because of medical reasons. I went with an EMT for the first time on Friday. During the first years that I used the membership I was always able to bring a guest. This time they wanted to charge $20. I told them I was not paying that because he was there to help me because of my health issues and I paid for 2 years and didn't even use the gym! He was also seeing if he wanted to join.
The VERY young, NASTY "General Manager" argued with me and didn't care about the health issues nor that he was a possible new member. After stating I have not even used the membership (not knowing I should have cancelled a long time ago with a doctor's note) and her telling me that I was unable to talk to the person above her, she then started filling out my cancellation form. I called the corporate office and they sent an email to the owners, managers, etc. NO ONE EVEN CALLED!! Very unprofessional!!!
I. of West Carrollton, OH on Oct. 2, 2014
Satisfaction Rating1/5
If you are trying to get a job and you are black and a woman beware and good luck trying to get hired on with Planet Fitness. I went in Planet Fitness for a interview last Wednesday. I stood at the front desk for 5 minutes till a employee notice me. During the whole interview the Manager stared at my chest, while I stayed positive and eager about the job but uncomfortable about him undressing me the whole time. I thought the interview went pretty good. I even offered to fold clean towels that were laying in a clear bag behind the front desk. He even was trying to check me out from the back as I was leaving. I laughed it off. I never received a call back, so I called Tuesday of this week. The employee who answered the phone was rude and informed me the position has been filled. I'm not a hater because I didn't get hired on. I just feel a little violated and discriminated. Still looking for a job. Maybe this was God's way of saying I'm more worthy to work for Planet Fitness. I'm a strong black single mother with a lot potential to offer. Thanks. Beware black woman.