Doomed Boeing Jets Lacked 2 Safety Features That Company Sold Only as Extras
Standard 737 Max planes are not equipped with a so-called angle of attack indicator or an angle of attack disagree light. The indicator will continue to cost airlines extra, but the light won’t.CreditRuth Fremson/The New York Times
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Standard 737 Max planes are not equipped with a so-called angle of attack indicator or an angle of attack disagree light. The indicator will continue to cost airlines extra, but the light won’t.CreditCreditRuth Fremson/The New York Times
By
Hiroko Tabuchi and
David Gelles
As the pilots of the doomed Boeing jets in Ethiopia and Indonesia fought to control their planes, they lacked two notable safety features in their cockpits.
One reason:
Boeing charged extra for them.
For Boeing and other aircraft manufacturers, the practice of charging to upgrade a standard plane can be lucrative. Top airlines around the world must pay handsomely to have the jets they order fitted with customized add-ons.
Sometimes these optional features involve aesthetics or comfort, like premium seating, fancy lighting or extra bathrooms. But other features involve communication, navigation or safety systems, and are more fundamental to the plane’s operations.
Many airlines, especially low-cost carriers like
Indonesia’s Lion Air, have opted not to buy them — and regulators don’t require them.
The jet’s software system takes readings from one of two vanelike devices called angle of attack sensors that determine how much the plane’s nose is pointing up or down relative to oncoming air. When MCAS detects that the plane is pointing up at a dangerous angle, it can automatically push down the nose of the plane in an effort to prevent the plane from stalling.
737 Max planes, according to a person familiar with the changes, who spoke on condition of anonymity because they have not been made public. Boeing started moving on the software fix and the equipment change before the crash in the Ethiopia.
The angle of attack indicator will remain an option that airlines can buy. Neither feature was mandated by the Federal Aviation Administration. All 737 Max jets have been grounded.
“They’re critical, and cost almost nothing for the airlines to install,” said Bjorn Fehrm, an analyst at the aviation consultancy Leeham. “Boeing charges for them because it can. But they’re vital for safety.”
[After a Lion Air 737 Max crashed in October, questions about the plane arose.]
Earlier this week, Dennis A. Muilenburg, Boeing’s chief executive, said the company was working to make the 737 Max safer.
“As part of our standard practice following any accident, we examine our aircraft design and operation, and when appropriate, institute product updates to further improve safety,” he said in a statement.
Boeing jet has come under scrutiny.]
Boeing charges extra, for example, for a backup fire extinguisher in the cargo hold. Past incidents have shown that a single extinguishing system may not be enough to put out flames that spread rapidly through the plane. Regulators in Japan require airlines there to install backup fire extinguishing systems, but the F.A.A. does not.
“There are so many things that should not be optional, and many airlines want the cheapest airplane you can get,” said Mark H. Goodrich, an aviation lawyer and former engineering test pilot. “And Boeing is able to say, ‘Hey, it was available.’”
But what Boeing doesn’t say, he added, is that it has become “a great profit center” for the manufacturer.
3:10‘Max Efficiency, Max Reliability’: How Boeing Sold Its New 737
Boeing introduced the 737 Max as a reliable fuel- and cost-efficient solution to air travel in the 21st century. After two fatal Max crashes, all of the Max aircraft in the world are believed to have been grounded.CreditCreditChang W. Lee/The New York Times
Both Boeing and its airline customers have taken pains to keep these options, and prices, out of the public eye. Airlines frequently redact details of the features they opt to pay for — or exclude — from their filings with financial regulators. Boeing declined to disclose the full menu of safety features it offers as options on the 737 Max, or how much they cost.
But
one unredacted filing from 2003 for a previous version of the 737 shows that Gol Airlines, a Brazilian carrier, paid $6,700 extra for oxygen masks for its crew, and $11,900 for an advanced weather radar system control panel. Gol did not immediately respond to a request for comment.
The three American airlines that bought the 737 Max each took a different approach to outfitting the cockpits.
American Airlines, which ordered 100 of the planes and has 24 in its fleet, bought both the angle of attack indicator and the disagree light, the company said.
Southwest Airlines, which ordered 280 of the planes and counts 36 in its fleet so far, had already purchased the disagree alert option, and it also installed an angle of attack indicator in a display mounted above the pilots’ heads. After the Lion Air crash, Southwest said it would modify its 737 Max fleet to place the angle of attack indicator on the pilots’ main computer screens.
United Airlines, which ordered 137 of the planes and has received 14, did not select the indicators or the disagree light. A United spokesman said the airline does not include the features because its pilots use other data to fly the plane.
Boeing is making other changes to the MCAS software.
When it was rolled out, MCAS took readings from only one sensor on any given flight, leaving the system vulnerable to a single point of failure. One theory in the Lion Air crash is that MCAS was receiving faulty data from one of the sensors, prompting an unrecoverable nose dive.
In the software update that Boeing says is coming soon, MCAS will be modified to take readings from both sensors. If there is a meaningful disagreement between the readings, MCAS will be disabled.
Incorporating the disagree light and the angle of attack indicators on all planes would be a welcome move, safety experts said, and would alert pilots — as well as maintenance staff who service a plane after a problematic flight — to issues with the sensors.
The alert, especially, would bring attention to a sensor malfunction, and warn pilots they should prepare to shut down the MCAS if it activated erroneously, said Peter Lemme, an avionics and satellite-communications consultant and former Boeing flight controls engineer.
“In the heat of the moment, it certainly would help,” he said.
Jack Nicas, Natalie Kitroeff and Katie Benner contributed reporting.
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