IT Certifications and Careers (Official Discussion Thread)

[tofuspeedstar]

You've never worked help desk have you

It's soul crushing

I did at Hostgator before I got my current gig.

Some days I was like

 

[King Sun]

I did at Hostgator before I got my current gig.

Some days I was like

I don't even do help desk shyt no more. Right now i work with people that claim the system locks them out and they have the correct password

 

[tofuspeedstar]

I don't even do help desk shyt no more. Right now i work with people that claim the system locks them out and they have the correct password

I get that crap some days too when there's nothing going on.


...I'm just like


Then my boss and I at them before we just reset their pw and they have to change it again.

 

[King Sun]

I get that crap some days too when there's nothing going on.


...I'm just like


Then my boss and I at them before we just reset their pw and they have to change it again.

I work for statefarm for internet support now and their customer base is 60% 50-90 year old's forgetting their passwords and shyt. Bad part about it sf is marketing the online shyt so hard

 

[tofuspeedstar]

I work for statefarm for internet support now and their customer base is 60% 50-90 year old's forgetting their passwords and shyt. Bad part about it sf is marketing the online shyt so hard

Oh man, I deal with actual employees within my company that forget their passwords.. you got stuck with them shytboomers, I feel for you breh.

 

[treezee]

You've never worked help desk have you

It's soul crushing

Hey I didn't say it was the most challenging, but it could be worse

 

[↓R↑LYB]

Hey I didn't say it was the most challenging, but it could be worse

No it couldn't breh. I wanted to kill myself when I was doing help desk.

Me: IT help desk can I help you
Him: Yeah my God damn computer isn't working. I don't know why you guys keep messing with stuff
Me: Sir what exactly is wrong with your machine?
Him: I don't know but someone needs to come down here and fix it, I'm tired of you guys not doing your jobs right.
Me: Sir I need to know what's what's wrong so I can create a ticket...
Him: THE GOD DAMN SCREEN IS BLANK. NO MATTER WHAT I DO MY COMPUTER WON'T WORK!!!!
Me: Sir have you tri......
Him: I HAVE A DAMN MEETING IN 50 MINUTES, THIS IS FRIGGIN UNACCEPTABLE
Me: Sir can you check to see if there's a green light on your tower?
Him: What's a tower?
Me: It's the thing you keyboard and mouse is plugged into.
Him: No I don't see a green light.
Me: Can you hit the power button and see if anything happens
Him:
Me:
Him:
Me:
Him: Well it seems to be working now, thanks for your help
Me:

And I ain't even make that shyt up breh. Like I said, I wanted to commit that

 

[FastEddie215]

any tips you guys have that I can use to put on my resume in order to get employers attention? i know many of you said the hardest part is getting your foot in the door but there has to be a way to speed this process up

 

[↓R↑LYB]

any tips you guys have that I can use to put on my resume in order to get employers attention? i know many of you said the hardest part is getting your foot in the door but there has to be a way to speed this process up

Outside of having a connect, there's no easy way breh. Just keep submitting your resume and trying to focus on the next set of certs.

 

[acri1]

You've never worked help desk have you

It's soul crushing

You get used to it.

I mean you almost have to work on the help desk for a while, nobody is going to let someone with no experience into the server room. But I want to know whose help desk pays 70k.

 

[treezee]

No it couldn't breh. I wanted to kill myself when I was doing help desk.

Me: IT help desk can I help you
Him: Yeah my God damn computer isn't working. I don't know why you guys keep messing with stuff
Me: Sir what exactly is wrong with your machine?
Him: I don't know but someone needs to come down here and fix it, I'm tired of you guys not doing your jobs right.
Me: Sir I need to know what's what's wrong so I can create a ticket...
Him: THE GOD DAMN SCREEN IS BLANK. NO MATTER WHAT I DO MY COMPUTER WON'T WORK!!!!
Me: Sir have you tri......
Him: I HAVE A DAMN MEETING IN 50 MINUTES, THIS IS FRIGGIN UNACCEPTABLE
Me: Sir can you check to see if there's a green light on your tower?
Him: What's a tower?
Me: It's the thing you keyboard and mouse is plugged into.
Him: No I don't see a green light.
Me: Can you hit the power button and see if anything happens
Him:
Me:
Him:
Me:
Him: Well it seems to be working now, thanks for your help
Me:

And I ain't even make that shyt up breh. Like I said, I wanted to commit that

At my last job I had a guy ask me "When are we getting Windows 7 for my iPad?" No joke! Now at this gig I have access to AD, Exchange, and some servers (file/print etc.) It's not just desktop and it's not network...it's a little of both. Not to mention they're going to pay for me to go here Microsoft MCTS Windows 7 Certification Boot Camp at Global Knowledge. Like I said at the right company you can not only eat you can learn, and take advantage of PAID training

Then move on from there however you please.

 

[↓R↑LYB]

At my last job I had a guy ask me "When are we getting Windows 7 for my iPad?" No joke! Now at this gig I have access to AD, Exchange, and some servers (file/print etc.) It's not just desktop and it's not network...it's a little of both. Not to mention they're going to pay for me to go here Microsoft MCTS Windows 7 Certification Boot Camp at Global Knowledge. Like I said at the right company you can not only eat you can learn, and take advantage of PAID training

Then move on from there however you please.

Be careful breh. Some companies require you to either pay that bread back or sign a contract that you'll stay for a # of years if you accept the training. My job said for them to pay for my CCIE Security, it'd require an 18 month commitment. I was like

 

[treezee]

You get used to it.

I mean you almost have to work on the help desk for a while, nobody is going to let someone with no experience into the server room. But I want to know whose help desk pays 70k.

Support Analyst. Not Helpdesk, but not too far from it.

 

[treezee]

Be careful breh. Some companies require you to either pay that bread back or sign a contract that you'll stay for a # of years if you accept the training. My job said for them to pay for my CCIE Security, it'd require an 18 month commitment. I was like

'preciate the warning breh, but that's not the case here. They have a budget for training their techs so they want to make sure they spend that bread so they won't lose it next year.

 

[↓R↑LYB]

'preciate the warning breh, but that's not the case here. They have a budget for training their techs so they want to make sure they spend that bread so they won't lose it next year.

Just make sure you got it in writing. We had a training budget too, but when it came to certs they'd act funny style.

Wouldn't wanna see you in a situation where your last check is a bill and they looking at you like