Damn, some of y'all are nuts!
First IT job was at staples
Didn't encounter nothing too crazy
I worked in the easy tech section And the easy tech "expert" AKA manager of easy tech was a female
She was a real POS who didn't know much. People would have simple issues & she'd charge them $149 to reinstall their OS since that's all she knew...she made the store a lot of money this way so they were kissing her ass.
Two weeks in, they printed out some business cards for me. I put my personal # on the back of them and told customers to hit me up after work.
You need your OS reinstalled? I can do it for a flat fee of $100. Still a rip off, but customers saw it as saving 50 bucks.
Made a KILLING. Easy 350-500 every weekend.
Stole TONS of software & whatever i could get into my pocket. High priced pens, ink, flash drives, sd cards, etc etc... Windows 7, 8, office, games, turbotax, and all sorts of high priced shyt. Made most of my money on adobe creative suite.
2nd IT job was at Dell as a field tech.
Extremely easy job to get over on.
Our system was simple.
1. Print out our calls for the day
2. wait for fedex to drop off the parts then be on our way to the sites.
Most were businesses, but sometimes we'd go to homes. I liked home calls since most people would tip. Worked at a bar once and got a free bottle of Patron
On average, we'd get 5-7 calls a day.
After a while, i started figuring out ways to get over. Not do calls and get paid for them. You had to close out 85% of your calls weekly or the boss would bytch.
After I printed out my schedule for the day, I would input all the addressees into google maps. Anything that was far would get deaded. If the laptop/desktop getting repaired was a high priced joint, that call was getting deaded so I could keep the part(you were suppose to send the broken part back, but i would send back empty boxes all the time). You'd be surprised how much a dell motherboard or alienware video card would fetch you on ebay. If the laptop I had to work on was difficult? Deaded. If the PSU i was replacing was heavy as shyt? Deaded.
I'd call the customer right then and there & tell them the part came broken, but the call is rescheduled for the next day. This kept them from calling dell.
This lead me to writing off 3-5 calls a day.
Once I did my little BS calls, I'd get home and call Dell up to close out those tickets I didn't want to do. If we ever encountered issues on the job site, we'd have to call Dell. So if I replaced an LCD screen on a laptop & it didn't work, i'd call them up so they could send out a new part and have a new ticket made.
So i'd call them up, act as if I'm on the site & replaced the part. They'd automatically create a new ticket and send a new part out. This kept new calls in the system so everybody eats since they're calls to go around.
On a good day, I would be going to 2 sites, replacing a hard drive or stick of ram, being home before 1pm, clocking out of at 6pm, and closing out every single call. 1 hour of OT @ time and a half & 100% closure rate for 1 real hour of work..and most of that work was walking to the sites.