What kind of margins/markup are y’all charging?
For extended/large projects do you provide a discount or extras? Or are prices per service/hour?
So I have a client who is a bit of a flake- I try not to pry/accept their oversharing but I do make certain things clear. Pretty tough when they're not the most professional.
I've been really honing in on how to treat clients, managing expectations and such with my business.
Bills are sent out with expectation that no work or services are to be performed until payment received (some stuff I have to expense/pay for and they have to resume the service themselves).
But I got him to way more realistic (higher) quotes, we're separating by project instead of lumping a flat fee. Whoo!