I worked in that industry for a long time...
1. The parking management company that the hotel contracted should have insurance.. a claim was definitely filed.. and the fact that it's taken so long to close out the claim is because of the price of the car. If they did pay the customer, it's 100% certain that their rates will skyrocket or they will simply drop them.
2. If I was the owner of the car, I wouldn't even want it back. Unless he leased it which should've been the ONLY reason why he got it (to use as a take right off for business purposes), I don't know why he went through all of that trouble to get it back. There's no telling what the thieves did to it.
3. Definitely POOR MANAGEMENT. Whoever was on duty at the time be it the assistant manager or supervisor is definitely going to get fired.
4. The hotel should have some insulation from any legal recourse since it's a 3rd party company that handles the parking. But if for some reason they get dragged to court.... they will be terminating that contract.
Any time a high end car checks it, they're treated or supposed to be treated differently. The margins for that company at those types of locations are razor thin so if the car was never found, their budget for the year is destroyed.
As for the owner of the car, he needs to take a look in the mirror. Why he chose to buy a $400,000 car is what's wrong with this country in the first place. Then he goes to a LOCAL hotel to celebrate. If you can afford a $400,000 car why are you staying at a local hotel in the first place? Then they go crying to the news and talking to the valet like it's going to change anything.
Dumb customer
shytty parking company with bad mangement.
And those valets probably make like $13.00 TOPS.. and it definitely was an inside job.... or he simply wasn't paying attention.