The footage, screened in 3D, begins as various elements arrive by boat and sub to Element City. On arrival, Ember’s parents find a room to rent and welcome a baby Ember into the world. They opens a shop known as The Fireplace in the part of the city populated by fire residents.
Fast-forward a few years: Ember is now a young woman, still working at the shop and hoping to earn her father’s trust so that she can run the business. Meanwhile, a fiery matchmaker worries that Ember will have a loveless life. One day, Ember tries to prove herself ready to run the business, but she loses her cool, a pipe bursts, and Wade arrives. Wade, an inspector, threatens to shut down the business due to the defective pipe, and Ember sets off to other parts of Element City to stop him before he reaches City Hall.