Machine Learning is making 'educated' guesses based on any dataset it is trained on. Generative AI is a more specific version of machine learning that is more advanced and can answer more complex answers given the right datasets. I agree that the examples online feel arbitrary with things like making ChatGPT talk like your fave podcast host but these are just the publicly discussed use cases.i'm , what's supposed to be the use case for chatgpt as a serious product?kids about to use this for essays? what are people using this for other than amusement?
*i haven't tried it*
I think that the business cases aren't being discussed as publicly because a) it's still early for the average company, and b) the early movers don't want to give up their advantage by publicly discussing what they are using the technology for.
I know CNET got busted trying it out without telling anyone, and they only admitted it after someone did an expose after seeing discrepancies with their (public-facing) articles. Most companies aren't in the content creation world, so their forays into AI won't have as much scrutiny. It's not implausible that <insert a large tech conglomerate here> used the spell of recent tech layoffs to covertly and permanently downsize some departments that will be replaced by ChatGPT.
As someone w/ an extremely limited (but growing) view of ML, from what I've read companies could train ChatGPT based on their internal data. If Widgets Co. created a ML model based on their internal wiki, then do we really need X number of customer service reps to respond to customer service questions within two days, or use the chat bot to answer questions in real-time w/ guaranteed accuracy of X%?
From there, given that most (all?) human roles can be learned via a detailed enough SOP, the question becomes what tasks/jobs are safe from generative AI? Do we need an Implementation team if the chat bot is fed multiple SOPs about Onboarding clients? Do we need a Marketing team if ML can curate appealing copy? Do we need a web development team if ML can write accurate code?
It's not even like jobs can be outsourced to a developing country because it'll still be cheaper for ML to do it. I think that people will talk about pre/post mainstream Generative AI tools like ChatGPT in the same way that historians talk about pre/post Industrial Revolution.