IT Certifications and Careers (Official Discussion Thread)

[Adonai]

How do yall deal with T1 nikkas not troubleshooting and just escalating shyt? I always send the resolution to issues to the T1/T2 Manager and breh just be hitting me with the "Thanks". Like bro, this is basic ass layer 1 troubleshooting and they can't even handle that.

I de-escalated a ticket to them today and the T1/T2 Manager and the only damn person on T2 threw hissy fits about how they don't control the printers and wall ports and we're scared to call users directly... Like bro, an end user removed an ethernet cable from the wall. Why is it the Network Enginners' job to fix that?

 

[null]

How do yall deal with T1 nikkas not troubleshooting and just escalating shyt?

fix it.

and let everyone know that you fixed it.

 

[Onigumo]

Finally passed my Sec+ exam CySa+ is next on my agenda.

 

[Rhyme n Tekniq]

How do yall deal with T1 nikkas not troubleshooting and just escalating shyt? I always send the resolution to issues to the T1/T2 Manager and breh just be hitting me with the "Thanks". Like bro, this is basic ass layer 1 troubleshooting and they can't even handle that.

I de-escalated a ticket to them today and the T1/T2 Manager and the only damn person on T2 threw hissy fits about how they don't control the printers and wall ports and we're scared to call users directly... Like bro, an end user removed an ethernet cable from the wall. Why is it the Network Enginners' job to fix that?

Been dealing with this alot,

I'll troubleshoot what issues we take ownership for, but there are so many damn business apps that have their own asignment groups because the shyt that goes ary with these applications are usually back-end issues or poor configuration issues, shyt doesnt play well in Virtual desktops etc.

When escalating I typically sift through old closed tickets to see how shyt was resolved especially the occasional one assigned to my group.

There will be 70 pages worth of tickets with the exact same issue dealing with an app specific error code, basically a known issue

so when I send a ticket thats out of our scope for troubleshooting to them, they will either leave the shyt unassigned in their queue for a week or kick the shyt back to our queue with the balls to say they dont handle the issue. and I have to put in notes referencing 20 other tickets with the same exact issue. Now leads and managers have to get involved, just for them to inevitably be assign the shyt anyways, wasting everyone's time.

Also nikkas writing empty/unfinished KBs or leaving outdated ones from 7 years ago up
or the worknotes, the cotdamn worknotes. Nikkas will resolve an issues and not elaborate what they did to resolve an issue for future incidents.
Just say "issue resolve, closing ticket". shyt's okay if it was already resolved from the user's end. but that shyt bruns me me up when the team does it.

nikkas dont want to do their jobs


Whole IT department is unbounded fukkery, It's no wonder the whole IT department is being Thanos snapped and outsourcing to whoever

 

[DaRealness]

AWS doing a free exam retake offer:

Amazon Web Services :: Pearson VUE

AWS Certification helps learners build credibility and confidence by validating their cloud expertise with an industry-recognized credential and organizations identify skilled professionals to lead cloud initiatives using AWS.

home.pearsonvue.com

 

[Onigumo]

AWS doing a free exam retake offer:

Amazon Web Services :: Pearson VUE

AWS Certification helps learners build credibility and confidence by validating their cloud expertise with an industry-recognized credential and organizations identify skilled professionals to lead cloud initiatives using AWS.

home.pearsonvue.com

Wished they had one for first time test takers

 

[At30wecashout]

AWS doing a free exam retake offer:

Amazon Web Services :: Pearson VUE

AWS Certification helps learners build credibility and confidence by validating their cloud expertise with an industry-recognized credential and organizations identify skilled professionals to lead cloud initiatives using AWS.

home.pearsonvue.com

Sheesh, I am in no way ready, but im tempted to sign up since the tests are cheap in the first place and just give it a shot. With a retake, might make a miracle and instantly have a boost to the resume.

 

[Idaeo]

A recruiter responded to my application for a VP IT position at a big 4 bank

 

[Sonny Bonds]

How do you guys feel about being the solo IT person in a company?

 

[Obreh Winfrey]

How do you guys feel about being the solo IT person in a company?

I'd hate to be that dude. That's a ton of bricks hanging over your head. If you can parlay that into a head of IT and bring on couple of direct reports then it could be worthwhile. But you need support from your company and assurances that you can make those moves.

 

[Sonny Bonds]

I'd hate to be that dude. That's a ton of bricks hanging over your head. If you can parlay that into a head of IT and bring on couple of direct reports then it could be worthwhile. But you need support from your company and assurances that you can make those moves.

I’ve done it a few times in previous roles and at my current job too. I don’t really like it.

Earlier in my career at these jobs, my managers would be HR people. Later, I’d be under an engineering manager, which was better but it would still suck being a team of one.

 

[JT-Money]

AWS doing a free exam retake offer:

Amazon Web Services :: Pearson VUE

AWS Certification helps learners build credibility and confidence by validating their cloud expertise with an industry-recognized credential and organizations identify skilled professionals to lead cloud initiatives using AWS.

home.pearsonvue.com

Pearsonvue

WOAT remote testing experience.

 

[DaRealness]

Pearsonvue

WOAT remote testing experience.

I'd avoid taking an exam remotely from home. Too much can go wrong and online proctors seem to get a kick out of fukking with people. Just read the countless horror stories of people who have had their exams cancelled for the dumbest shyt. Pearsonvue sucks but they're the only ones in the game right now.

 

[JT-Money]

I'd avoid taking an exam remotely from home. Too much can go wrong and online proctors seem to get a kick out of fukking with people. Just read the countless horror stories of people who have had their exams cancelled for the dumbest shyt. Pearsonvue sucks but they're the only ones in the game right now.

I didn't have too much trouble with ProctorU or PeopleCert.

But I despise Pearson Vue and every online exam with them has been a complete cluster. From the portal crashing to the exam starting 15 mins late or not at all. Why would these certification companies continue to use such a crappy online proctor when other options exist.

 

[Obreh Winfrey]

Why would these certification companies continue to use such a crappy online proctor when other options exist.

Because they have you by the balls and there's not shyt you can do about it. That's it. They don't do better because they don't need to do better.