[GSDG] Apple admits defeat for inferior service,Tim Cook apologizes for Maps disaster

[newarkhiphop]

Well, it's hardly a secret that customers are unhappy with Apple's new mapping solution in iOS 6. And, while the company has admitted that, perhaps, it's not quite up to snuff yet, it has played down Maps' flaws and urged customers to be patient. Today, in an open letter to the Apple faithful, Tim Cook struck a far more candid and conciliatory tone, apologizing for failing to deliver a "world-class" product. Cook went so far as to suggest that unhappy customers could check out offerings from competitors like Bing, MapQuest, Google and Nokia -- at least until Cupertino sorts this mess out. You'll find the complete text of the letter after the break.

Tim Cook apologizes for Maps mess -- Engadget

here is the letter begging for pitty and telling customer to use Google Maps

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we're improving Maps, you can try alternatives by downloading map apps from the App Store like Google maps or by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook

http://www.apple.com/letter-from-tim-cook-on-maps/

 

[Rekkapryde]

GSDG!!!!

 

[Optimus Prime]

Give me a free USB adaptor Tim and all will be forgiven. You know Steve would

 

[aXiom]

iOS6 users...




Google

 

[newarkhiphop]

we out here mappin the ocean given people tours of place they never been, meanwhile with apple you cant take a trip across the street

 

[Panther]

 

[badvillain]

Straight up this clown does not need to be in charge. His main focus/specialty was having an incredible understanding of the supply chain and the iPhone 5 was under produced and under shipped (sales would have been in the 6-10 million if they would have made enough devices).

I seriously think they should let Jonathan Ive be CEO. He's a visionary and he's the reason the mac hardware is so beautifully designed, and if it was up to him iOS and OSX would be completely redesigned and done away with skeuomorphism.

I think that's why they are falling off, they put a business man to replace a visionary; it just doesn't work.

oh and apple lost.

 

[Ukbrotha]

I say good on them apologising and not treating their customers like fools.

 

[newarkhiphop]

these cats will find a justification for anything

 

[Why-Fi]

this cook guy seems to be having some degree of difficulty

i seriously doubt jobs would have green-lighted this joint the way it is

they better hold a seance or something

 

[Real]

I say good on them apologising and not treating their customers like fools.

They made their phone .5 inches taller, gave them a sub par screen, and added a shytty mapsapp, but yet they arent treating their customers like fools

 

[Jutt]

this cook guy seems to be having some degree of difficulty

i seriously doubt jobs would have green-lighted this joint the way it is

they better hold a seance or something

you kidding me breh? Jobs woulda cosigned the fukk outta this.. He prolly woulda called all 5 million buyers retarded for getting lost.

Least the new nikka apologized

 

[Cat piss martini]

them apples are starting to smell like them blackberrys...

 

[newarkhiphop]

them apples are starting to smell like them blackberrys...

 

[diggy]

them apples are starting to smell like them blackberrys...

them gifs be making the name and posts more