Gamestop Manager vs Angry Gamer Nerd

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I don't understand what was going on there...



Can someone interpret?
Yeah apparently the dude pre-ordered GTA V and upon coming to the GameStop to pick it up was unable to produce a valid ID, (if he even had one). So the confusion came out of him because he already paid for it but couldn't get it without his ID whereas the manager couldn't give him the game because of store policy/ESRB sh*t.
 
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