Was he thoAll airlines overbook but the manner in which this went down is a PR nightmare.
1) A doctor was trying to get back in time to attend to patients
2) United removed him to service its own employees
3) Security applied what will be viewed as an excessive use of force for all the world to see
United as an airline is already dealing with a bad rep for customer service. The CEO wants this to go away asap.
As an airline employee myself, we hear all kinds of shyt on the daily.
People show up late and cry, their kid is sick and dying, or they have a wedding to go to... blah blah blah
"Can u hold the plane for me?"
FUKK NO