Facts are "ridiculous" now...?
(1) Angie Martinez said it with her OWN mouth, she has unreleased sections of her famous interview with 2Pac, and she didn't want to release it because of some feelings...That's her saying something along those lines...Not me making things up...
Now, if somebody gave you a puzzle with missing pieces, how can you complete and see the whole picture? what does it tell you about that person? and if that person is DELIBERATELY withholding the whole truth, what does it tell about his/her intentions...?
(2) I have worked in a psychiatric facility as a physical therapist...One shift, I went to get a patient to help her with her exercises, and she came at me HEATED just like Birdman on The BC...Cursing, making threats and the third...
I stayed calm, and didn't challenge her...NEVER tell an angry person to "calm down/chill"...Make sure they are not in a position to cause you physical harm...Make sure you have an exit, if you have to "fight or flight"...
Don't apologize for something that you didn't do, but empathize with them for being in a frustrating situation, and the MOST IMPORTANT thing to do is to ask them "What can I do for you to make things better?"
These are EVIDENCE BASED strategies that work for MOST PEOPLE...When you do this, people calm down and you can direct them to express what is the real issue...
(3) You people CLEARLY have VERY LITTLE useful life experience...