Anybody got experience with Atlassian/Jira? Cuz I’m bout to get fired UPDATE: Y’all saved me!

[SleezyBigSlim]

I need to make some dashboards by tomorrow, but idk wtf I’m doing. Not sure why I can’t make any dashboards that sorts data by customer request type


Outta all of y’all 6 cert nikkas, somebody should know the answer

What the fukk is a dashboard? What the fukk is you talking bout?

 

[cobra]

My manager wants a break down of the different issue types for all of our open Jira tickets. But we have like over 1000 tickets and I am NOT an analyst.

I tried just exporting to excel so I could easily count the data but the export to excel option isn’t available, despite me seeing the option on other Atlassian articles I researched.

Atlassian has some built in dashboard tools, but of ALL the fields they let me use to breakdown data, I do not have the option to sort by customer request type.

I saw online that there’s some type of issue searching by customer request type. A workaround was made but that’s not helping me when it comes to dashboard creation

https://jira.atlassian.com/browse/JSDSERVER-1583

use jql

project = myProject and issueType = myIssueType and "Customer Request Type" = "the customer issue"

 

[AsTheWorldBurns]

There's no one that can help you there? If it's not part of your job description then tell em you need some time to figure it out. A good company should be able to support you if you're stepping outside of your responsibilities.

Are you working off of a dashboard from scratch or are you trying to work off of an existing one? If you have decent intelligence, you should be able to grasp it.

This is the fukking bullshyt. We have analysts for this shyt. But the one dedicated to our Jira space left our org. I could have asked some of the other analysts for help, but I got asked to make this dash today in preparation for a meeting tomorrow morning. The analyst were all offline by that time. And my manager is conveniently offline as well.

I was trying to use an existing dash and just tweak it to my needs, but ran into an issue when it wouldn’t let me sort by customer request type for some reason. I can literally sort by any other value except that.

 

[xXMASHERXx]

Thank the lord I did not come to the Coli for help when the bushfires came about. Yall motherfukkers would be like "your dumb ass going run to that burning tree anyway...NEGGED"


Jeez

Nah some of us would offer help. In this instance, I have no experience with Jira and OP already said exporting to csv didn't work so I have no suggestions. I'm praying for you OP

 

[SheWantTheD]

It’s better to be upfront and set the expectation than to do what you’re doing. Saying “I don’t know” may make them think that you’re just untrained, saying you know and then deliver dog shyt gonna make them think youre incompetent.

Real talk.

Much better to say "I don't know but I can and am willing to learn!" and request to be trained on it!

 

[3:30]

I didn’t even lie! That’s what’s fukked up. We’ve had so many ppl leave since the start of COVID that I’ve had to take on shyt that’s really outside of my wheelhouse.

I’m the only black person on my team, so I be hesitant saying “idk how to do that” cuz I don’t want them to think black ppl are dumb.

Instead they’ll think , fraudulent liars .. thx


Nah but for real it’s not too late to tell the truth, just tell them you got in over your head.. you’re the only black person so they can’t fire you right?

 

[AsTheWorldBurns]

use jql

project = myProject and issueType = myIssueType and "Customer Request Type" = "the customer issue"

Could you please tell me why it won’t allow me to enter multiple request types by spreading them by comma?

For example:
project = myProject and issueType = myIssueType and "Customer Request Type" = "the customer issue1", “the customer issue2”

I can use the above query for one customer issue, but the moment I try and add a second issue, it breaks

 

[SheWantTheD]

This got me thinking back to college pulling an all nighter writing a paper, studying or doing a project

 

[Thatrogueassdiaz]

Anyone else anxiety high reading this thread? Got damn I feel for OP

 

[Neo. The Only. The One.]

If I thought y’all were all dusty I wouldn’t even be here. Y’all be on BS a lotta time but I got love for y’all nikkas forreal. I learned a lot here and done made some money from y’all advice/tips.

I just be arguing sometimes cuz I want black love to win, and y’all not to die with dry dikks.

I'll help but you gotta help with this.

 

[cobra]

Could you please tell me why it won’t allow me to enter multiple request types by spreading them by comma?

For example:
project = myProject and issueType = myIssueType and "Customer Request Type" = "the customer issue1", “the customer issue2”

I can use the above query for one customer issue, but the moment I try and add a second issue, it breaks

use the IN operator
project = myProject and issueType = myIssueType and "Customer Request Type" IN ("the customer issue1", “the customer issue2”)

 

[AsTheWorldBurns]

Instead they’ll think , fraudulent liars .. thx


Nah but for real it’s not too late to tell the truth, just tell them you got in over your head.. you’re the only black person so they can’t fire you right?

Bruh I didn’t even get asked to do this, I just got told this is what is needed for a meeting tomorrow. I’ve never claimed or demonstrated that I could make dashboards in Jira.

And I know my manager is just gonna come back online tomorrow like “oh I didn’t know it was gonna be that difficult for you “, just to make me feel bad about not knowing

 

[Voice of Reason]

Bruh I didn’t even get asked to do this, I just got told this is what is needed for a meeting tomorrow. I’ve never claimed or demonstrated that I could make dashboards in Jira.

And I know my manager is just gonna come back online tomorrow like “oh I didn’t know it was gonna be that difficult for you “, just to make me feel bad about not knowing

Log off and go to pluralsight.com and learn this stuff

 

[JLova]

This is the fukking bullshyt. We have analysts for this shyt. But the one dedicated to our Jira space left our org. I could have asked some of the other analysts for help, but I got asked to make this dash today in preparation for a meeting tomorrow morning. The analyst were all offline by that time. And my manager is conveniently offline as well.

I was trying to use an existing dash and just tweak it to my needs, but ran into an issue when it wouldn’t let me sort by customer request type for some reason. I can literally sort by any other value except that.

The corporate world .

 

[Data-Hawk]

If you open CSV data in excel. You have to format the cell height & width . It’s like a format all option on the toolbar.

Jira also has its own programming JQL. I used to use it to count the defects. Looks just like SQL.