According to the reddit post. He wasn't the only one that had this issue.
And EA apparently deleted his case ID too and the entire conversation... Not sure why he didn't screen shot the entire convo but, it is what it is
Another one had this story:
Basically the same thing happened to me, nearly all my games disappeared from my origin library and when I contacted them all they said was "there is no trace of you ever owning these games" and "games don't just disappear" and when I provided receipt they just disconnected the support chat. I am never again buying games via origin.
EA fukking up it seems. And they are trying to hide it. Why? Who knows.
and apparently, his reddit post was temporarily removed for an unknown reason, and people are thinking it was EA that did it
WOW....