Sony learning from there competitors yet again

Gizmo_Duck

Gizmo_Duck

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I love how you had to turn a positive story into a console war thread

in July, a number of indie publishers publicly called out Sony for its apparent ongoing dismissal of the immense challenges facing small developers trying to publish games on PlayStation. While publicly Sony offered no official comment on these complaints at the time, it appears that the company was quietly listening after all -- and has recently begun to take some action.

Looking back at our conversations with these publishers at the time, a number of key issues were brought to light. Sony, indie publishers and developers said, had overly complex tools and forms, unclear processes, and poor communication with its indie partners when it came to getting answers, guidance, or issues resolved. They also expressed that while discoverability was an industry-wide issue, Sony was at best indifferent or at worst actively adversarial to these struggles, making PlayStation a very challenging platform for indie game sales.
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After viewing this document, IGN followed up with a number of the indies we spoke with over the summer. Based on their responses, it appears that Sony is already taking some actions to improve its communication and partnerships with its smaller publishing partners. Akupara Games CEO David Logan says that both Akupara's account manager and head of PlayStation creators Greg Rice reached out to his company personally following the publication of our original article.
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They were obviously crushed at the news, and it was clear that the account managers at Sony had been working hard for a long time to push through a lot of the ideas the indie developers flagged in our initial discussions," he says. "After the articles, that seemed to give a huge boost to initiatives they had already been planning, because rapidly after Sony started rolling out a bunch of big changes."
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What were those big changes? Logan, who says he's "always had a solid communication frequency" with Akupara's account manager, tells me that his issues with Sony support response times have drastically improved, for one. While previously he had complained of having a support ticket open for nine months, he says now response times are down to an average of about five days, with most responses coming within 24 to 48 hours. Meanwhile, others we spoke to who had previously struggled with Sony's communication, like Whitethorn Digital CEO Matthew White, says that the issue has improved across the board.
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And Logan, White, and Those Awesome Guys project manager Cristian Botea all say they had been invited to more sales recently. That said, both Logan and White add that it's still frustrating to have to be invited to discount their games by Sony, rather than having the option themselves at any time like they can on other platforms. For example, Logan mentioned that Akupara recently held a 5th anniversary sale across several platforms, and while they "would have loved" to also discount their games on PlayStation, they were unable to do so.
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Koba St

Koba St

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“Their”

If you’re going to console war endlessly at least learn how to spell.
 
The Mad Titan

The Mad Titan

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Gizmo_Duck said:
This just proves that you dont really care about gaming. Something good happens for indie devs and you turn it into something petty for console warring. Says a lot about you :francis:
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Your Jedi mind trick level isn't high enough to sway public opinion yet

You need a few more levels before attempting such mastery.:sas1:
 
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