Just did the same shyt with my 2k12. I got the shyt boxed up and went to walmart:
Me: My ma sent my kid a birthday present it aint working.
Her: You have a receipt?
Me: (Already knowin she gone ask) Nope I just wanna trade it for 1 that works no refund (cause you cant get that period for a open game)
Her: *calls electronics* I have a gentleman coming back to get an exchange
Me: *gets game goes back to service desk shows id gets receipt*
Brand new 2k12
Or go rent out of redbox or any game place and just swap em out