The faucet that Starbucks used was only a few feet away from a urinal. There were concerns about hygiene, and Hong Kong's Food and Environmental Hygiene Department told Apple Daily that this Starbucks' use of water was not within regulations. Since this discovery, the department has apparently issued a warning to the coffee chain's Central Hong Kong restaurant.
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Ben Cowling, associate professor from the University of Hong Kong’s School of Public Health, told HK Magazine that filtering the water should remove harmful bacteria. However, a purifier would be necessary to remove the smaller-sized viruses that could be present in the water.
But that wasn't his only concern, HK Magazine pointed out. "If the staff need to frequently visit the toilet, they may increase the risk of bringing other pathogens from the washroom into their food and drink preparation area," Cowling added.
Patrons are understandably upset. One woman told Apple Daily that it was Starbucks' responsiblity to have a clean water supply, no matter the cost. "People with common sense wouldn't have used the water from toilet pipes," said a male Hong Kong resident. Many Starbucks patrons expressed uneasiness about the whole situation.
While it might be debatable whether what we all are drinking is technically "toilet water", the thing that many patrons seem to find most offensive is where the water was taken from—literally, a faucet next to a urinal.
"Making huge profits globally but chose [SIC] to use toilet water for making coffee in that store rather than spending a few cents to use distilled water," wrote Hong Kong resident Kevin L on the Starbucks Facebook page. "We pay a few dollars to buy a cup of coffee (and you know your profit margin) and we get this kind of disrespect for our mind and health!"